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[Resolved] Apria Healthcare Group / cpap

1 United States
Contact information:

I have been a customer of APRIAHEALTHCARE for 3 years through Medicaid and I have had no problems to speak of. However since changing over from
Medicaid to Medicare a simple enough procedure I would think, but Nooo
I have been put on hold 4 different times disconnected 3 times and spoken to 3 different customer service reps each blaming the previous rep for not doing his or her job properly. I knew I had to speak to billing about changing from Medicaid to Medicare and that's who I called first after being assured that all was set up. I asked to be transferred to supply order after going through all of my information again, it was decided that the first person I had spoken to and been assured by that the information had been transferred correctly was in fact not correct, I was placed on hold and eventually disconnected.This happened 2 more times all the while the minutes on my cell phone were ticking down. If companies are going to have long waiting lines then they should have a call back service. I still have not been able to order my supplies and I am overdue. Maybe someone can call me when they have the time?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Apria Healthcare Group Customer Care's Response, Dec 29, 2017

    Unable to validate customer statements as insufficient information provided to locate customer. Thank you

Bx
Dec 29, 2017

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