Apria Healthcaredoes not show up for service call

I had an appointment scheduled for 1-5pm today. This window was given to me by a human, call from Apria automation along with confirmed by automation via status check. When no one showed up, I called and held for 15 minutes. I gave up and called an hour later. I was told I wasn't scheduled until 3 days later. Which was the original day I was told. They moved up the date when I insisted they come earlier due to my mothers nurse feeling the concentrator wasn't working properly. The person at the other end could care less that we had given up an entire afternoon waiting for nothing. He wouldn't even call his own company to listen to the automated message saying they were coming between 1 and 5 today. This is not the first time this has happened in the 3 years we've been with them. This is actually business as usual.

Feb 16, 2015

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