Altec Lansing IM600 / did not honor refund
I bought a NEW Altec Lansing IM600 for my wife after reading several good reviews of this product. When the package arrived, the box looked as if it had been opened, then resealed with scotch tape. I didnt think much of it till I pulled the unit out of the plastic bag...SCRATCHES covered it...clearly USED...the instructions stated that the internal battery needed to be charged prior to 1st use...However, I pushed the power button, to find that battery had already been charged, which I wasnt surprised about, considering all the scratches. Since it was charged, I thought I'd at least see how it sounded, so I attached my wife's IPOD...nothing...until I wiggled the IPOD slighty, but if I let go...nothing. I looked for other parts that were described in the manual...of which I fould missing, the remote control, adapters and the warranty card.
So, I tried to call the company, but the phone call went to what sounded like a residential voicemail. After more attempts the next day, I sent off a long email describing my concerns. Two days went by...nothing. So, I called again, and a woman named MARIA answered. I asked if she received my email, and she replied 'yes' and that she was very sorry...and that she sent me the wrong unit. She was ready to send me a new unit, however, my wife had a time contraint as she need the unit for some volunteer work she had coming up. I asked Maria for a full refund, and she verbally agreed, and again in email, after I followed up with our conversation. She agreed to send me back an RMA shipping label, and once I received it, I sent the unit back. Yesterday, I emailed MARIA as to the status of my REFUND...and this was her response:
''We have received the Altec Lansing iM600. First of all, the product you sent us is not the one we sent you, the serial numbers do not match. Second of all, the one you've sent us is not in a working condition. Third of all, parts are missing, the remote control and adapters are not in the box you've sent us. Therefore, you have two choices, either send us a shipping label and we will ship it back to you, or leave it the way it is, we will keep the product. In any case, you will not be refunded, you've received a product in a perfect working condition with all the parts but returned a different item.
So I guess now she is either having a memory lapse of our conversation, or I am now being accused of switching her supposed 'new' unit for a beat up broken down unit that I apparently had already owned...how lovely!
I've bought most of my families consumer products online over the last several years and have never had an issue with any vendor...
This needed to be made to known to other potential customers. How foolish to accuse your customer of us such misrepresentation and not consider the impact it may have on future business.