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I never received order
Ordered Berk Wiper FST 3000W Premium, Order #ALOHAZ74034, on August 20, 2021...I still have not received order.
I was informed by FedEx, that you provided the wrong tracking number.
Please respond ASAP.
Desired outcome: Refund $32.18
shirts
Impossible to contact to get information about the status of my order. NO ONE EVER PICKS UP THE PHONE!
The confirmation email they sent me had the wrong phone number to call, so after numerous calls to the wrong number, I finally sent a fax requesting struts of my order. Aloha finally cancelled my order, waiting to see if my credit appears on my card.
Don't ever buy from here, Reyn spooner is much more professional.
Replied
Horrible company!
I have purchased a pair of sandals from www.alohaz.com and three weeks later they contacted me and said that my order was cancelled. I called customer service and their rep said that my order was no longer in stock so they cancelled my order. I asked about my money and they said they need 2-3 days.
3 days later I called again and said that I did not receive a refund and they said they were working on it. Asked me to give them few extra days. Next time I called they did not pick up and when I sent them a message I received no reply. They still have my money and I don't know what to do. I really need help!
The complaint has been investigated and resolved to the customer's satisfaction.
We'd love to help you, but first we'll have to crack your anonymous complaint. Let's start with finding out:
1. Name order placed under (First & Last name)
2. Order number (5 digits)
3. Name of item in question
4. Size of item in question
Kaanny2626 --
Due to the time difference, we do not have a call center. All correspondences are made via email. Would you like to elaborate? Please share the name of the person you spoke to, phone number you called & the date you called.
Mahalo,
Alohaz.com
Is Alohaz legit?
Alohaz earns 61% level of Trustworthiness
Good Credibility Notice: Alohaz rated around 61% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for Alohaz. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Alohaz's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Alohaz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Alohaz.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The alohaz.com may offer a niche product or service that is only of interest to a smaller audience.
- Alohaz protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We found that Alohaz website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
Save your time and money
They have a great interceptor set up. You can only contact them by leaving a voice mail. Hmm, BRILLIANT! I called 10 minutes after placing my order for an Army Luau (my babysitter canceled). To this day 2 weeks later no call and I have my $85.00 shipment in hand. Fabulous, now what to do with it. Anyone need matching his and hers Luau apparel? Lesson learned from me: Save your time and money!
Aloha!
I'm sorry Slarme didn't enjoy their experience with Alohaz. I just got married & I can't be any happier! Alohaz dressed my entire wedding party: my bridesmaids wore these pretty floral dresses that matched up to the groomsman's hawaiian shirts. I always wanted a beach wedding, something unique & something that reflected paradise. My husband & I even got my bridal dress & his aloha shirt at Alohaz. I loved it!
Most of my friends & family have never been to Hawaii, but they all agreed I brought Hawaii to them. Needless to say, I'd go with Alohaz anyday. They got a really easy 30 days return policy that I had to use a few times. (Some of my girls were a little bustier than they thought!)
Thanks Alohaz! You made my wedding special & a success!
Overview of Alohaz complaint handling
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Alohaz contacts
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Alohaz phone numbers+1 (808) 356-0972+1 (808) 356-0972Click up if you have successfully reached Alohaz by calling +1 (808) 356-0972 phone number 0 0 users reported that they have successfully reached Alohaz by calling +1 (808) 356-0972 phone number Click up if you have UNsuccessfully reached Alohaz by calling +1 (808) 356-0972 phone number 0 0 users reported that they have UNsuccessfully reached Alohaz by calling +1 (808) 356-0972 phone number
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Alohaz emailsadmin@alohaz.com100%Confidence score: 100%Supportinfo@alohaz.com99%Confidence score: 99%support
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Alohaz addressPost Office Box 160938, Honolulu, Hawaii, 96816, United States
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Alohaz social media
Recent comments about Alohaz company
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