Alliance Home Warranty / Refusal to pay claim
I have had such a terrible time trying to get anyone at Alliance Home Warranty to call me back to settle a claim/dispute. I have a rental property and when the furnace broke down my property management company called Alliance to scheudle someone to come out and fix it, after attempting 5 calls over a 2 hour period to their service number it continually rang busy. They finally just called a local repairman to fix the problem and the bill came out to almost $400.00. I myself tried calling the service number the next day and it still continually rang busy. I finally was able to get through to the "contracts" phone number. When I finally got a hold of someone to tell them I couldnt get through to thier service number they told me that they had been having trouble with thier phones the last couple of days. After 45 minutes on hold I was finally transferred to a claims resolution dept. After telling them my story and requesting they reimburse me for the $400 invoice they said to fax a copy of the invoice of the repair and they would "look" into it. A week passes with no follow up whatsoever, I called again and again and finally got a live person on the phone, she said she would look into my dispute and promised to call me 3 days later, well that came and went and I have called and left messages for her every single day for the last week with NO return phone call. I have tried explaining over and over that it was only becauer THIER phone lines were down that we would had to call our own repairman in. They of course deny thier phones were down and refuse to pay for the claim. I am beyone infuriated with thier customer service. I was promised today that a supervisor would call me back today but that was 4 hours ago, I'm not going to hold my breath. All I ask is that they treat the claim with respect, follow up like they said they would and actually pay the claim as they should. I will not be renewing my policy with them unless thier customer service team suddenly does a 360 and acts like a responsible home warranty company. This is just ridicules.
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