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Alexander Ford / Ford Motor Company / damaged my 50,000.00 truck

1550 N.W. Broad St.Murfreesboro, TN, United States Review updated:
Contact information:
Phone: 615-893-4121
I took my 2008 Ford F-250 Crew Cab, Super Duty 6.4L diesel, 53, 000.00 truck into this dealership for repairs. The radiator developed a leak at 25, 000 miles and needed to be replaced. When I picked up the truck from the dealer, I noticed that there was a couple of dents in the rear bumper. Once before they had punctured a hole in the leather seat. But the biggest concern after the radiator replacement has been the fact that they left the transmission 3.5 quarts low on fluid. They didnt check the fluid level after the radiator replacement. Even though they show they did a service check on everything before I picked it up, they somehow forgot to replace the fluid lost during the replacement of the radiator. Ive read that running a transmission even a pint or two can damage it, but to run one 3.5 quarts low is serious. I tow frequently with this truck, so the transmission works harder than a regular one does. After bringing this to their attention, they have refused to drop the pan and check to see if the transmission is damaged. They admitted that they checked for any leaks and found none, and that the loss of fluid WAS their fault, but say that they cannot even offer me an extended warranty on a major component of this truck that they possibly damaged. If Im correct, Ford makes billions a year selling cars, yet they cant offer me a little insurance that they didnt damage my transmission, when they can sell you this coverage for about 2000.00 dollars?! I called Ford's Customer Relations Department and was told that THEY couldnt help me because they only stand behind the parts if they leave the factory damaged. They license this dealership to sell, service, and maintain their vehicles to their standards yet wont stand behind them if they screw up? I have been a Ford person all my life, and to be honest if you look at trucks pulling trailers on the road, Fords outsell Dodge and Chevy combined in the heavy duty truck department, yet this dealership cant even replace a radiator without damaging a transmission, and why Ford has a Customer Relation number when they refuse to even get involved is ridiculous. I dont have the deep pockets to fight the lawyers Im sure this dealership has on staff, as the Alexander family owns 2 Ford dealerships, one Chevrolet dealership, and one Toyota dealership in Murfreesboro alone. So I am stuck with the possibility of having to replace my transmission in the future due to the negligence of Alexander Ford. Ill never buy anything else from them, nor will my truck EVER go back there, as they are obviously incompetent to fix Fords vehicles nor willing to do the right thing and fix something they negligently damaged.


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  15th of Nov, 2008
Agree Disagree 0 Votes
I am to going through somewhat the same problem with my 05 f-150. Just this week my trans fault alarm message came on and then go off. I checked the next day when driving after awhile it come on agian so I checked the manual it told me to take it to the dealer. They hookup the computer for $95 and suggest dropping the trans pan for $90 more. They call back and tell me they found metal chunks in the pan. But when I went to the dealer to check it out there were no chunks but tiny four pieces which they say some metal it exceptable. Then they recommend I overhaul the trans for $2614 or replaces it for $2960. The truck has only 23000 mile on it and its 2 months out of warrenty. I to called ford customer relation they put me on hold while they called the court street ford service manager so they can get the story together for me. They offered no help from customer relation and $200-600 offered at court street ford but first I have to pay $800 to have them disassemble the trans to find out if it could be repaired, if not another $2960 to replace it. I have bought four fords in the past nine year and done all my service at court street ford deal and they offer me no help and I feel like I am be lied to every word that comes out of their mouth...ON GOING SITUATION
  30th of Nov, 2008
Agree Disagree 0 Votes
Alexander Ford is a joke. I have a new 2008 Ford Edge and this dealership, hid the fact from me that they damaged the interior of my car. When I picked up my car, there were cuts in the plastic moulding in the passenger door, my wheels were chipped and there was a chunk of paint missing from my rear bumper. These guys are a joke! I also do not have deep pockets, however, I am looking to retain a lawyer and sue!

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Ford Motor Company Logo Ford Motor Company
Customer Service
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1017 Reviews
P.O. Box 6248
United States - 48126
+1 800 392 3673
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