The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

AKAI / No customer service

1 United States
Contact information:

TV broke within warranty term. Contact via phone (voice mail only available) and email unsuccessful. I have never heard from anyone since 3/1 2009, the date I have send a request for repair through the customer service page I have received a confirmation regarding the receipt of my original inquiry. I have send two emails (3-1 2009 and 3-19 2009, giving ample time for response. I have left voice mail at the same dates, and will do the same today 4-14 2009. It seems that this company is not willing to honor warranties given on their products and therefore is not willing to be readily available for customer care. TV set I have purchased was $ 700.00 and since there is no display without repair the only thing I could do is to throw it away. AKAI customer service consist of a email inquiry and voice mail. There is no life person customer service available at any time, therefore it is very easy for AKAI to "hide" and never fulfill the warranty nor other inquiries.

Post your comment