Air Jamaica / inconsiderate, arrogant
After a wonderful week in Jamaica, my spouse and I, as well as 4 other people were scheduled to leave Kingston On Air Jamaica flight 025 for Miami at 3PM on 22/07/08. At about 2:45 PM I asked an attendent at the desk when we would be boarding the flight since it had not been announced yet. She took our tickets and began processing them, then she hands me back the tickets with vouchers worth 850 Jamaican dollars for food, and tells us that the flight will not be leaving until 6;40PM! when we asked to see a supervisor, we were told that there was NO superviser. Then we were all told that if we wanted to arrange to leave for Miami on another flight with Air Jamaica we would have to go downstairs, thru immigration, out of the building, come back thru immigration again and then go to the ticket counter.
When my other half proceeded to try this he was abducted by the security people and told that you cannot leave that area of the terminal. He started asking to see the head of security and they refused. He finally managed to get down to the VIP Lounge with another fellow from our flight, but they were both told that they could not speak with a superviser. And that we could not sit in the lounge to wait (since it was Air Jamicas fault that we were inconvenienced) because we didn't have first class tickets. When asked if we could purchase first class tickets they were told NO.
My other half got the phone number for the executive offices and called asking to speak with a superviser, which he did. She told him that she would come up and talk with all of us. When she came up, she spoke to the girls at the desk but NEVER came to us! When he called her back to ask why she didn't speak with all of us, she told him 'I don't have to speak to you.' Then he asked her name and she replied "I don't have to give you my name." and hung up. The next thing we know, two Jamaican Police Officers are standing at the desk talking to the girls there and looking over at us then proceeded to come walking over in front of us, swaggering back and forth to flaunt their authority over us.
I will NEVER fly Air Jamaica again. the country is pretty and the people (except Air Jamaica staff) are friendly and helpful. I would definately go there again, but I'll find a different airline next time.
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