[Resolved] Activity Superstorecomedy night for two - voucher no. gfdy103359 / activation no. aag-[protected]

We were given a 'Comedy Night for Two', our children paid £34.99 for it as a present to us, after much trouble trying to find a venue in London with any availability before the expiry date and after emailing Activity Superstore they suggested I contact a comedy co. in London called 'Just the tonic' which I did and they found us availability for Saturday 24th Nov. My complaint is that they have now emailed me my tickets which state they are £6.50 each, £13 in total which is £22 less than our children paid!! ... I emailed Activity Superstore on Tuesday 20/11 asking if there has been a mistake or whether we will be getting a refund for the difference and simply received an automated response saying 'we will endeavour to reply within 4 working days' ... I would say this is daylight robbery to be honest. If you pay £35 you should get a product worth £35 or more!! ... Please can you look into this as a matter or urgency. Thank you.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Activity Superstore Customer Care's Response, Nov 26, 2018

    Thank you for your comments. I am sorry to say that I do believe this to be a mistake as most of their shows are showing a direct price of £15 per person.
    I hope you still enjoyed the show despite this confusion.
    Kind regards
    Activity Superstore

Nov 23, 2018

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