AAA.com / horrible customer service
I never do this because i believe anybody can have a bad day but this is beyond one person and it looks like aaa is at fault. I have been a member for a couple of years and my family for alot longer. I have always had faith that aaa will be there when i needed them (Its why i pay for the service).
At about 6 pm on 06/16/2017 i needed aaa my van broke down at a gas station leaving my new husband (Whom i was going to get to become a member as well) at home with the kids and me stranded. I was 1 mile from my house and my husband came out to stay with me to make sure i was ok.
I had told him i contacted aaa to come get me and he could stay with the kids cause i would be home soon. He would have none of it thankfully and arrived to be with me within 10 minutes.
Within 30 min aaa showed up!!! Saved, or so i thought, it turns out that aaa deemed it prudent not to send a tow truck (Which i had asked for and the entire reason i have this membership) but instead to send me a salesman.
Can you believe it! A salesman ! I never in a million years would have thought that.
The gentleman was very nice told us it was probably the battery is the problem and he would be happy to see if it was. My husband knew what was going on and tried to tell me we were in for a sales pitch. I told him he was being silly that i called for a tow and that is what i pay for.
Well i had already been on the phone looking for a battery and found one for 60.00 the gentleman offered us a aaa battery for 115.00 right now ! What a deal... Sorry for the sarcasm but it gets worse.
My husband asked him if he bought this battery and the van did not strt would we still be required to purchase the battery and his question was avoided. So he declined thinking that the gentleman would just tow us the one mile to our home.
Wrong again!!! It seems that after aaa could not get more money from us they ditched us. The nice gentle man bid us a good day and gave us bottle water and said a tow was on the way leaving me bewildered as to what just happened. My help just took off. I guess to try to sell an over priced battery to another stranded person.
By now an hour and a half goes by and the nice sunny eavening turned into a lightening display that would make any fool run for cover. On top of it the road where the tow truck would be coming is now a construction nightmare
As we sit there smelling the tar fumes and hoping lightening doesn't get us or hoping our kids were behaving themselves for the 16 yo young lady we left them with (They weren't) i called again and was told that the call wasn't placed by the battery salesman and that no tow was on the way!
I waited longer and called back only to be told by the person answering the phone that "we know aaa sells batteries" lol can you believe it? This is not the work of one bad salesman it looks like aaa is selling batteries now.
My husband got on the phone and talked to a lady who transferred him to armando the dispatch supervisor who was very unsympathetic to say the least and no matter what my husband said armando would not budge told us it was not his problem basically and that a tow was on the way. My husband even said to please bring the battery guy back to hook us up just to get us home since he was there so quick the first time and was told that a tow truck was on the way again.
After some minutes we called back to inform them that our road was closed and the driver would be forced to come up another road aaa informed us that it should be there by 10 pm.
Even after the warning the tow truck over shot us backed up against traffic drove over cones and crossed a construction area to get us home at 10 from 6 to 10. Funny how when the idea of making some money shows up aaa is right there nice and fast but when a paying member needs a service for something already paid for they dont care!
At the current time i will be looking for another roadside assistance company. My family is up in arms as to how we were treated and aaa is going to loose several clients.In the grand scheme of things you will not miss us but i will tell my story every chance i get.
You want to keep us as clients ? I thought about this. How can aaa make it up to us if they care ? Easy give me that battery that caused all of this trouble. If the tow truck would have been there like i asked for then we wouldn't have experianced the storm or construction and we wouldnt have had to worry about our kids who didnt eat til ten pm either cause thats what i went out for.
I am buying a battery this evening when i get off if aaa doesn't try to make my happy other wise reply to this thread my computer will be on all day and my husband is home.
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