A1 Employment Agency / Bad service
The agency gave me a maid supposedly to be experienced and mature to care for my 3.5 year child. But within 2 days maid wanted to return to agency due to home sickness and even tried to arrange for her family to send her the funds. The agency instead of counselling her and asking her to work, encouraged her to return. We tried to return maid to agency but rep wanted us to send the maid to her home. With no choice, we sent maid to the agency thinking that agency will help us find another maid. Agency instead charged me her boarding fees for 14 days, full month's salary (which later was reduced to 3 days because i asked the maid to come back and work) and full agency fee of $1399 plus i also incurred levy of $170, $100 loss of insurance premium and no maid till now. Agency transferred maid to another employer and earned another set of agency fees. Agency bound to provide replacement but informed that no suitable biodata available. So now i have to get another agency to find a maid. The boss of the agency has not bothered to reply and have denied even a partial refund of the agency fees. Please dont use this agency as their biodata is not accurate and they offer very bad service. I have used 2 other agencies before and had 2 other maids before without any issue.