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3 Day Blinds / Very Bad Customer Service

1 CA, United States Review updated:
Contact information:

3 Day Blinds took 2 of our blinds for repair and never returned them.
One of the blinds has been missing for more than 6 months!
Every time you call customer service you are put on hold for more than 10 minutes and asked to repeat the entire history of the case.
Each customer service representative will provide a different story on the status of the blinds.
Customer service will not call back as promised.
They will not provide a plan on how to resolve replacing our blinds, that they took for repair
They will not commit to reimbursing to have another company come to replace lost blinds that they took for repair and lost!
I may have to go to small claims court to try to be reimbursed.
Incredibly unprofessional service at 3 Day Blinds.

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Comments

  • Cm
      15th of Jun, 2012
    0 Votes

    It seems once they get your money customer serice goes out the window. Leave dozens of messages with the "design consultant" and never get a return call and customer service is a joke. They have no idea what's going on. I have a small issue and they won't give me the time of day - hate to think what would happen if it was major problem.

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