Compel Fitness – White Oak‐Laburnam

I signed up with the company while I was on a travel contract in Richmond, VA. I signed up with Gold's gym and shortly thereafter I was contacted by a trainer from Compel who stated that my next step was to meet with him. I scheduled to meet with him one morning and we worked out for a short while and then we sat down and spoke about my fitness goals. He then went into his sales pitch about the company and what they offered. I told him I would sign up but that I'm only in town for three months as my time is temporary. He assured me that as long as I was able to provide proof that I was going to be more than either 25 or 50 miles that I could cancel the contract when my time was up. I ended staying in Richmond for six months. I spoke with the head trainer the month before I was due to leave and signed the cancelation notice. I was told I needed to submit a utility bill showing my address and that it needed to be outside of that mile radius. I submitted my utility bill to her and thought everything was fine until I saw an additional charge this month. I reached out to the head trainer on 3/28 informing her that I had been charged again and she responded to me 3/31 with the companies response.

"Hey xxxx,

Bit of a problem with this clients request. The address on file and listed in both of her agreements is the same address listed on the utility bill that you attached. It appears that the client signed up and listed her home address in South Carolina. Essentially that means that she signed up for training all the while knowing that she was not living in the area permanently. Despite knowing that she chose to agree to the terms anyway.

At the very least we will need evidence that she lived at a different address of residence while she was training at the White Oak location before we can even consider approving this.

Please inform the client that she will need to provide her proof of residence at her address in VA when she signed the agreement back in October".

Now none of this was told to me when I signed, even though I informed the guy of my circumstances. If I had known I would have this issue I would have never signed up for their program.

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