Coastal Debt Solutions LLC review: Services

My personal experience with Coastal Debt was extremely disturbing and financially damaging. Based on how I was treated and the results presented to me, I believe this company takes advantage of people who are already experiencing serious financial difficulties.

I hired Coastal Debt because I was led to believe they would help reduce my debt and negotiate a better settlement with my lender. Instead, their office asked me to pay approximately $20,000 more than the amount I understood I owed the lender. I could not understand how hiring a debt-resolution company was supposed to help me when its proposed resolution would leave me paying substantially more.

Communication was consistently unacceptable. When I called, I was frequently told that the appropriate person was unavailable, in a meeting, or otherwise unable to speak with me. Messages were not returned, and I struggled to obtain direct answers about my account and the proposed settlement.

I escalated my concerns to Ms. Yeislee Flores, who represented to me that she was the highest-ranking supervisor and that no one was above her. She told me she would call me back, but based on my experience, the promised callbacks did not happen. When a customer is dealing with a major financial problem, it is unacceptable to repeatedly promise communication and then fail to follow through.

I felt misled, ignored, and taken advantage of during a vulnerable financial situation. I personally question the company’s business practices and the value of the services provided to me. I strongly advise potential customers not to rely only on promises that their debts will be reduced. Before signing anything or paying this company, request a complete written breakdown of every fee, proposed settlement, and payment. Then contact the lender directly and compare the numbers.

I have documentation concerning what I owed, what Coastal Debt proposed, my communications with the company, and the callbacks I was promised. This review reflects my personal experience and honest opinion. Based on that experience, I would never use Coastal Debt again, and I strongly recommend that consumers carefully investigate the company before trusting it with their money or financial future.