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Coach Outlet Customer Service Phone, Email, Contacts

Coach Outlet
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1.3 46 Reviews

Coach Outlet Complaints Summary

1 Resolved
42 Unresolved
Our verdict: If considering services from Coach Outlet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coach Outlet reviews & complaints 46

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Newest Coach Outlet reviews & complaints

ComplaintsBoard
S
10:24 am EST

Coach Outlet "coach"purses unethical behavior

I was thrilled to see the email before Christmas last year as part of an email that lists great deals. I have such a hard time buying presents for my daughter and daughter in law. I bought 3 purses for about $85 each. When they arrived I realized It was a scam. Plastic, not leather, very poor quality linings, total junk. I'd be embarrassed to even give them to good will.

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Lynn Moore
, US
Jul 20, 2019 9:17 am EDT

My daughter bought me a Coach purse for my birthday in June. I have been using it for only 1 week now & its peeling off pieces everywhere. Im Very disappointed in the poor quality for the price.
I was excited to finally own 1 now I'm embarrassed to use it.

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ComplaintsBoard
L
2:01 pm EST

Coach Outlet Avoid this one at all costs

Don't feel so bad...I'm a dumb ### too. I spent $172.00 which is an expensive mistake. I'll never buy anything else out of the USA. I ordered 3 purses and the minute I received them I knew I had been had. I almost shipped them back to them but I was not willing to pay an arm and a leg to do it and get taken for even more money. Yes, I am pissed off. Hopefully, someone else will read these reviews and not make the same mistakes we have made. I'm just going to chalk it up to an expensive lesson well learned.

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Simmens
, US
Dec 05, 2012 2:09 pm EST

This is a fake website that sends fake merchandise from CHINA...Do not order anything from them. You will get no confirmation and have to cancell your credit card and the product is fake sent from CHINA...

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Nibuske
, US
Oct 11, 2012 2:02 pm EDT

I ordered a purse that my wife said to buy. what I got was trash that was the wrong color and size. i emailed them 4 times and got no reply.

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Prafinike
, US
Mar 30, 2011 6:14 pm EDT

OMG... SOOOOOO pissed off... $180 was taken off my card and they didn't even send me the right stuff and it is sooooo horribly fake it is unreal. And I cant even send it back to get my money back... man do I feel dumb... JERKS!

ComplaintsBoard
S
7:36 am EST

Coach Outlet Beware, don't buy from them

BEWARE-DON'T BUY FROM COACH! I bought a coach breifcase a few years ago. Sent it back feeling the handle needed replacment, the metal bar across the top was broken and the fluting (edging) around the case was worn out. Spent $25 to have it sent to coach and they sent it back stating it was good enough for them it should be good enough for me. Six months later sent I it back again but though the store and it came back the same again. This is my third case I have bought from them and it's my LAST. The other times I sent them back they at least provided a ne handle. GOING OUT OF BUSSINESS IS A GO OPTION FOR COACH! :(

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ComplaintsBoard
T
5:52 pm EDT

Coach Outlet This Coach-outlet website is very unethical and should not be trusted

This Coach-outlet website is very unethical and should not be trusted. The products are poor quality and fake. The business knowingly is shipping fraudulent product to unsuspecting clients. They have not refunded my credit card despite my repeated requests to do so. Stay away and share with others to refrain from this website!

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Kozhune
, US
Oct 05, 2012 7:04 am EDT

BAD BAD BAD EXPERIENCE!

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coachfactory4
Hendersonville, US
Mar 26, 2012 9:09 am EDT

all the Coach factory websites are fake. If you have ordered and paid, contact your credit card or bank immediately to submit fraud

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coachfactory4
Hendersonville, US
Mar 26, 2012 9:09 am EDT

contact you bank immediately or your credit card immediately

ComplaintsBoard
H
3:20 pm EDT

Coach Outlet They are absolutely fake, even the hardcase is fake

I have bought 2 pairs of sunglasses after I received an email from their customer service saying they are 100% authentic. They are ABSOLUTELY FAKE, even the hardcase is fake. I can't return them although they claim you can! they are made in China. I learned my lesson and next buy I'll go to the store and pay more but at least I know I have an authentic pair.

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Tammi Williams
, US
Aug 29, 2022 6:10 pm EDT

I ordered merchandise online from Coach Outlet, when I saw an unknown debit from my account, I filed a dispute with my bank, however; the debit still appears. I would like a full refund of my monies in the amount of 81.50. The order was debited from my account on 7/11/22.

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Blietone
, US
Jan 03, 2013 6:21 am EST

I purchased 2 bags one of the zippers was broke and the threadind on the handle was coming apart they should be ashamed to sell such poor quality items! they should be turned in!

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midge87
Seattle, US
Jan 30, 2013 11:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They should be turned in for poor quality bags? Really? What did you expect from a site that sells fakes? If they're to be turned in for anything than they should be for selling knockoffs.

ComplaintsBoard
C
5:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Coach Outlet scam

Well unfortunately I just discovered there are no retail Coach outlet online stores. Only way to purchase it is by store, flea market or over the phone to ensure where your money goes. I too have bought, for the first time, a Coach handbag over the internet under www.coach-outlet.com which I can no longer access the website. I have a receipt charged to my account $69.90, however, was charged to my credit $79.11 by a completely different consumer under www.reemall.com. I have done my research and they do not carry Coach bags whatsoever and instead my money was taken out by "Rinminbi" or somewhere in Hangzhou china...so where to now? How do I claim back my money or is it just another loss?

Read full review of Coach Outlet and 146 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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Daisy Cool
, US
Nov 20, 2019 11:21 pm EST

I should check these comments first!
I thought the website was really http://www.coach-outlet.us.com/, so I placed the order for 11 items including necklace, wallet, bag. The purchase amount was $275 and I was charged at $305.
Until I received the delivery note I then really it's a scam as the parcel was from Putien, Fujian Province, China!
The email I got was in really bad English. The seller pretended to refund then didn't answer anything.
The quality of each item was terribly BAD. In China people called something grade A meaning the copy quality is not bad, but what i got should be ranked as grade Z. Even I am very anger, I couldn't get my money back.
Please note Coach outlet website can be only seen in US & Canada, and Coach warehouse located in Florida.
Don't shop at website (outlet).

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Denise Muzzio
, US
Aug 28, 2019 12:22 pm EDT

I placed an order for a coach bag and then within an hour i realized they were coming from China and the website didn't look legitimate so I IMMEDIATELY e-mailed them and canceled my order (they say to cancel within 6 hours of placing the order). I canceled it within an hour and i e-mailed them 8 or 9 times telling them to cancel and then i get an e-mail almost a week later saying it was shipped. I also contacted my credit card company to stop payment. DO NOT ORDER FROM HERE.. HORRIBLE CUSTOMER SERVICE. THEY DO NOT STICK TO THEIR POLICIES.. Wish i read this board before i ordered.

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gary3218078
, US
Oct 15, 2018 9:07 pm EDT

I would like to file a complaint against one of ridiculous salesman named " Johnny", and this sale person has not sense of customer service skill, and he should be removed from the customer service field specially he has no sense of customer service skill

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Pearlina Price
, US
Sep 03, 2018 7:54 pm EDT

On 11/21&11/21/2017 you took money from my account a total of $214.10 Find out that this is a fraud, and my bank has started a fraud alert to you fake store. I talked the real Coach stores at 9:15 AM today. They only have two stores. They don't have an outlet store in New York. There were amounts for international cost.

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Willis 70n
, US
Apr 23, 2018 10:21 am EDT

I ordered from couch outlet.com I was a little confused when it didn't remember my user name and password from prior access. Everything looked completely real, nothing fake.outlet always had excellent prices so I wasn't any the wiser however they had some things that were on special that were grouped together for a special price.that should have given it away to me.but the website said Coach all over it, nowhere did it say anything but that.when I checked out, 381 later, they took my visa just as if it was Coach.Then I look at my bank. There isn't a charge from Coach Outlet, but there is a strange charge from something called Pes SHOPWOW SHENZHEN. WELL THERE'S MY PROOF! I had been scammed! I went to the site, had to re-enter my email and of course my order wasn't there because of that. I tried to email them because that's the only option they had, no response of course. Then I get my packages. They are literally in brown envelopes plain with a label saying a name that's Chinese then an address, long one and that's it. I'm sure it's bogus if I checked it. No phone number of course anywhhere.not on my bank or package.so I attempt to call bank to dispute the charge.at first they agreed to credit me. Then they took the credit back.they told me out wasn't fraud or a legitimate dispute, it was a scam and that's not covered by banks.I couldn't believe it! I have gone up the ladder tho and am fighting it to get the charge back and recoop that 381.00. Wish me luck. I'm also calling Coachtm to inform them about the site and tell them to make them take it down! Learn from this please!

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Anna Mauldin
, US
Jan 15, 2017 5:41 pm EST

Hope so I ordered one and it was 65.00 but they charged me 76.99 .I hope it's not a scam it was Canada address.

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apple app
, US
Nov 01, 2016 7:51 pm EDT

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apple app
, US
Nov 01, 2016 7:51 pm EDT

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1123zx
, US
Mar 21, 2016 8:18 pm EDT

Nice website, I share some shopping website here.

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glom
, US
Jan 29, 2016 3:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

SUPER DUPER BAD SERVICE coach outlet in Las America in San Diego!

they are so bad service only Asian people not smile, frown, Surly and alway look at me and my friend like beggar i and my friend often buy and visit at there coach outlet

why they do like that with us!

I'm a customer not beggar i pay money for my purchase and you should teach them know about service .

if you have any question about that just contact me in my email:glom2528@gmail.com

Coach Outlet Customer Reviews Overview

Coach Outlet is an online retail branch of Coach, a major designer brand known for its range of luxury accessories and gifts. The outlet offers a variety of products including handbags, wallets, shoes, and apparel at discounted prices. Customers can access limited-time deals and a clearance section for additional savings. The site also provides services such as free shipping on certain orders and a membership program for exclusive access to sales and rewards. Coach Outlet aims to deliver the quality and style of Coach to consumers at more accessible price points.

Coach Outlet In-depth Review

In summary, Coach Outlet provides a satisfactory shopping experience with a user-friendly website, a diverse range of quality products, and competitive pricing. While there's room for improvement in certain areas, the overall value offered makes it a go-to destination for fans of the Coach brand looking for deals.

Website Navigation and User Experience

  1. Ease of Use: Website is simple to navigate, with clear categories and search function.
  2. Website Design and Layout: Design is modern and reflects Coach brand, making shopping enjoyable.
  3. Mobile Responsiveness: Site works well on mobile devices, important for shopping on-the-go.

Product Range and Selection

  1. Variety of Products Offered: Wide selection, including handbags, wallets, and accessories.
  2. Availability of New Arrivals: New products added regularly, keeping selection fresh.
  3. Exclusive Online Collections: Some online-only items, which adds to the appeal.

Product Quality and Authenticity

  1. Material and Craftsmanship: Products made with high-quality materials and attention to detail.
  2. Durability of Products: Items are durable, which is expected from a reputable brand like Coach.
  3. Authenticity Guarantees: Authenticity is assured, providing peace of mind when purchasing.

Pricing and Value for Money

  1. Pricing Compared to Retail and Competitors: Generally lower prices than retail, good value.
  2. Outlet Discounts and Deals: Attractive discounts, especially during sales events.
  3. Membership Benefits and Rewards: Membership offers additional savings and perks.

Customer Service

  1. Responsiveness to Inquiries: Customer service is responsive, though sometimes may take time.
  2. Return and Exchange Policies: Clear policies, but always check details before purchase.
  3. Customer Service Accessibility: Multiple ways to contact, including phone and email.

Shipping and Delivery

  1. Shipping Options and Costs: Various options available, costs can be high without promotions.
  2. Packaging Quality: Items well-packaged, ensuring protection during transit.
  3. Delivery Timeframes and Reliability: Delivery is generally reliable, with occasional delays.

Payment Options and Security

  1. Available Payment Methods: Multiple payment options, catering to different preferences.
  2. Checkout Process Efficiency: Checkout is streamlined and user-friendly.
  3. Data Security and Privacy Policies: Strong focus on data security, important for shoppers.

Customer Reviews and Testimonials

  1. Customer Satisfaction Levels: Many positive reviews, with some negative experiences.
  2. Common Praises and Complaints: Quality and discounts praised, some issues with customer service.
  3. Trustworthiness of Reviews: Reviews appear genuine, providing a good overview of experiences.

Sales and Promotions

  1. Frequency and Quality of Sales Events: Regular sales events with significant markdowns.
  2. Promotion Exclusivity: Some exclusive deals for members or first-time buyers.
  3. Clarity of Promotion Terms: Terms are mostly clear, but always read the fine print.

Brand Reputation and Image

  1. Company History and Legacy: Coach is a well-established brand with a long history.
  2. Ethical Practices and Sustainability Efforts: Brand is making efforts towards sustainability.
  3. Industry Recognition and Awards: Coach is recognized in the industry, adding to its credibility.

Return and Refund Experience

  1. Ease of Initiating Returns: Returns process is straightforward, with clear instructions online.
  2. Refund Timeliness: Refunds are processed in a timely manner, which is appreciated.
  3. Handling of Defective or Incorrect Items: Issues are generally handled well, with customer satisfaction in mind.

Loyalty Program and Benefits

  1. Program Features and Signup Process: Easy signup with immediate benefits.
  2. Reward Point System: Points system is straightforward, with good rewards.
  3. Exclusive Member Offers: Members receive special offers, enhancing the shopping experience.

Community Engagement and Social Media Presence

  1. Activity on Social Platforms: Active on social media, with regular updates and engagement.
  2. Engagement with Customers: Brand interacts with customers, showing good customer relations.
  3. Content Quality and Relevance: Content is relevant and aligns with brand image.

Accessibility and Inclusivity

  1. Range of Sizes and Styles: Good range, catering to various tastes and body types.
  2. Efforts to Cater to a Diverse Customer Base: Brand shows efforts to be inclusive in its offerings.
  3. Representation in Marketing: Marketing efforts show diversity, reflecting inclusivity.

Overall Shopping Experience

  1. Summary of the Shopping Experience: Coach Outlet offers a positive shopping experience overall.
  2. Comparison to Similar Outlets: Stands out for its quality and range of products.
  3. Recommendations for Potential Shoppers: Worth checking out for deals on Coach products, especially during sales.
How to file a complaint about Coach Outlet?

Here is a comprehensive guide on how to file a complaint or review about Coach Outlet on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Coach Outlet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Coach Outlet.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain any steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Make sure to follow these steps carefully when filing a complaint or review about Coach Outlet on ComplaintsBoard.com. Your feedback can help improve customer experiences.

Frequently asked questions (FAQ) about Coach Outlet

Expand Collapse all
Is Coach Outlet an authorized retailer of Coach products?

Yes, Coach Outlet is an authorized retailer of Coach products.

Are the products sold on Coach Outlet genuine Coach products?

Yes, the products sold on Coach Outlet are genuine Coach products.

Does Coach Outlet sell counterfeit products?

No, Coach Outlet does not sell counterfeit products.

Is Coach Outlet a trustworthy website to shop from?

Yes, Coach Outlet is a trustworthy website to shop from.

Are the prices on Coach Outlet too good to be true?

The prices on Coach Outlet are discounted but still reasonable for genuine Coach products.

How does Coach Outlet offer such discounted prices?

Coach Outlet offers discounted prices by selling previous season products or overstocked items.

Is it safe to use my credit card on Coach Outlet?

Yes, it is safe to use your credit card on Coach Outlet. They use secure encryption technology to protect your information.

Can I return products purchased from Coach Outlet?

Yes, you can return products purchased from Coach Outlet within 30 days of purchase for a refund or exchange.

How long does it take to receive my order from Coach Outlet?

It typically takes 5-7 business days for orders to be delivered from Coach Outlet.

Is there a physical Coach Outlet store I can visit?

Yes, there are physical Coach Outlet stores located in various locations.

Are the products on Coach Outlet lower quality than those sold at full price Coach stores?

No, the products on Coach Outlet are the same quality as those sold at full price Coach stores.

Are there any additional discounts or promo codes available for Coach Outlet?

Coach Outlet may offer additional discounts or promo codes through their email newsletter or social media channels.

How do I know if a Coach product on Coach Outlet is a good deal?

You can compare the discounted price on Coach Outlet to the original price of the same product on the official Coach website.

Does Coach Outlet offer free shipping?

Coach Outlet may offer free shipping promotions from time to time.

Can I track my order from Coach Outlet?

Yes, you can track your order from Coach Outlet using the tracking information provided in your order confirmation email.

Is there a limit to the number of products I can purchase from Coach Outlet?

There may be a limit to the number of products you can purchase from Coach Outlet, but this may vary by product and location.

Are there any restrictions on international orders from Coach Outlet?

International orders from Coach Outlet may be subject to additional fees and restrictions based on the destination country.

What is the customer service contact information for Coach Outlet?

The customer service contact information for Coach Outlet can be found on their website or in your order confirmation email.

Does Coach Outlet offer gift cards?

Yes, Coach Outlet offers gift cards that can be purchased online or in-store.

Can I find products on Coach Outlet that are no longer available on the official Coach website?

Yes, you may be able to find products on Coach Outlet that are no longer available on the official Coach website due to being from a previous season or overstocked items.

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Contact Coach Outlet customer service

Phone numbers

+1-800-307-0040 +1 (888) 262-6224 More phone numbers

Website

www.coachoutlet.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Coach Outlet Customer Service. Initial Coach Outlet complaints should be directed to their team directly. You can find contact details for Coach Outlet above.

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Use this comments board to leave complaints and reviews about Coach Outlet. Discuss the issues you have had with Coach Outlet and work with their customer service team to find a resolution.