CB Automotive Financing and Insurance Clay Cooley Auto Group Complaints #22-41

Clay Cooley Auto Group Reviews and Complaints

Clay Cooley Auto Group review: service or the lack of it!

Oregano5 of DeSoto, US

Nov 25, 2019 8:41 pm UTC

On monday, november 25, at approximately 7:45 am, I brought my vehicle to clay cooley nissan for service. I asked for a routine oil change and tire rotation. I told them I needed shuttle service home and back to pick up the car. At 2:39 pm I had not heard anything from the dealership so I called to check on the car.
The service receptionist said she'd have someone call me. At 5:45 pm no one had contacted me, so I called again. The man who answered in service said the car was ready but was at car wash. I told him I needed a shuttle again and had to remind him of my number, even though I had left it that morning.
I finally arrived back at dealership after 6:00 pm. I had to wait another 25 minutes for my check out paper work.
No one came to tell me anything about the car! They said they'd bring it around. Well they didn't! It was sitting on the back of the department. This is awful service and I am truly disappointed. Shop me first-shop me last-either way-come see clay only applies when they want a sale! It's certainly not for service! Twelve hours for a routine oil change is ridiculous and the customer having to call you instead of you calling me! Unacceptable!'

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Clay Cooley Auto Group phone numbers

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Clay Cooley Volkswagen of Richardson

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Clay Cooley Auto Group emails

chase@comeseeclay.com

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Clay Cooley Auto Group address

1251 E Airport Fwy, Irving, Texas, 75062-4804, United States

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