City Tele Coin review: Phone service for inmates is too costly ( 2 comments)

My daughter was arrested and we deposited $100 in our checking account so that it could go on a prepaid account so that she could call us to let us know when she was released and okay. She made only ONE call to us on this prepaid account before she was released. I called the company back to get the refund started and I swear they told me it would be 90 days and I would get the refund back. I called today to make sure the money would be redeposited in our account tomorrow and they told me it would be 120 days before I got it back. I got mad and told them they told me 90 and they said they would check the phone records but it would take seven days to check. This was money we could ill afford to lose and we need all the money we can get. The ONE phone call cost almost $40 with all the fees they take out for depositing and refunding and calling. They take the money out of your account IMMEDIATELY but can’t get it back to you for 120 days? I realize that inmates need to keep in touch with family but this way is too costly for the families.