CB Car Dealers Citroen constant repairs needed on defective car

Citroen review: constant repairs needed on defective car ( 5 comments)

keza1985 of Johannesburg, ZA

Jul 29, 2013 2:41 am EDT

Verified customer

Featured review

Citroen is without a doubt the worst vehicle I have ever bought. I bought a pre-owned Citroen DS3, in warranty, just over a year ago, and the car has been more at the dealer, than it has been with me, due to a long list of MANUFACTURING defects. These cars are worth nothing and very poorly built. I have had most of my engine replaced, along with a LONG list of other repairs. Citroen Customer Care have no idea what they are doing, they don't communicate at a dealer level, and don't "grant" (as they put it) their Customers any decent feedback, hell they barely come back to you with YOU chasing THEM. They just blindly replace parts, and now want to replace my entire engine, without correctly identifying or explaining faults. I would strongly recommend anyone not to buy a Citroen as the build quality and after sales service is shocking, on a car that will become worth next to nothing almost immediately after you buy it.

5 comments

Add a comment

Robbie79

1 comments

Robbie79 of US

Oct 15, 2014 2:09 am EDT

Hi, I'm experiencing exactly the same with my DS4. I'm bringing the car in for the 11th time at the dealer as they are unable to repair it. The engine malfunction light keeps on popping up. They replaced the thermostat, a wire in the ABS, the battery, they cleaned some pipes, replaced the fuel injectors in the engine and the light is still. This has been going on now since the end of July. And service from the dealer? Most of the times I had to arrange my own transport. Calling back promises are not being kept. I have to chase them all the time. The car is still under warranty and now they want me to pay up 50% of the costs? They are absolutely mad. I would not recommend a Citroen to anyone.

SindiswaB

Cape Town, ZA

1 comments

SindiswaB of Cape Town, ZA

Mar 17, 2015 11:36 am EDT

hello, I am also experiencing the same problem with my DS3 sport. Its been 2 months that I have had it and its been one problem to the next. I made a very bad choice by choosing this car. From the 2 months that I've had it, I have only driven it for 3 weeks. I cannot begin counting the problem I have had with this car and the second hand dealership that sold this car to me. They have made my life hell with all their lies and deceit and the sad part is they are also giving Citroen a bad name. This is my second car and the worst I ever owned. I hate the Citroen DS3 and I'm currently experiencing problems with trading it in as no dealership wants it. How do I get rid off this mistake?

Mohammad Gaber

1 complaint

1 comments

Mohammad Gaber of SA

Dec 19, 2015 12:17 pm EST

Verified customer

Hi Citroën Management,

I have Citroen Xsara 2001 manual. four weeks a go it was no starting, and after checking the battery, I found that the problem with the dynamo. I charged the battery and took it to the Citroen agency in Saudi Arabia, Riyadh. after two or three days they called me that everything in the car is ok, it needs only new dynamo. I told them ok please install new dynamo and I'll pay. after tens of follow up and phone calls they told me that the car electricity became crazy, and the right signal light is always working and left one is not working. I told them you created this problem because it was not there when you receive the car from me. they told me that we are unable to find the root cause of the problem and can not resolve it, and advised me to repair it outside. till now after one month the car still not running and the problem that they created still there and no one can resolve it. I can not believe how a big and international company like Citroen deal with their customer with this very very low level of quality. this Riyadh agency is horrible in everything, communications, professionality, experience ...etc. they do not want to work. they are very lazy, just imagine that they took around two weeks to replace that dynamo and create another problem.
as a customer I am vey disappointed and I am expecting immediate corrective actions.
thank you and sorry for long message.
Mohammad Gaber

godisang

Johannesburg, ZA

1 comments

godisang of Johannesburg, ZA

Jun 08, 2016 12:04 am EDT

Verified customer

Hi I'm driving a Citroen C4 1.6 thp, exclusive I'm experiencing the same problem as you guys are experiencing, I think some of Citroen cars are faulty, there are some parts in my car that are replaced by Citroen frans campaign, they say those parts are faulty, ryt not my car spend more time at the dealer than with me. It's either timing chine or turbo or not starting it's loosing power. Citroen manufacturer please help us with this cars. Be proud of you products and fix this problem. I feel like I don't have a car anymore.
Godisang Tsogang.
Vin no. VF7NC57V8AY580904.

Mohamed Khaled

1 comments

Mohamed Khaled of EG

Aug 17, 2016 10:45 am EDT

urgent complaint
dears
hope my msg finds you well
my citroen c5 2012 is at ezz el arab service center now because the motor suddenly over heated in my way back from work for a reason i don't know and had to stop in the middle of the high way which was risking my life, although i do all of the required services on time at your end (the last one was 80km and now 84km) they told me that they want to change the whole engine which costs around usd 10k, and i don't think I'm supposed to pay for that as they they should've checked the oil and water circulation in every service was done. and they previously told me so when i was doing the 60km service and after debating to change the engine they told me that they will repaire the car without the said solution (now i don't even trust if they fixed it properly the first time)
i urgently need your involvement and feedback i also want to know the escalation matrix ans SLA to reply because now my car is held at your end and i don't have another car which is a lot of trouble already.
I trust you with my complaint handling and thanks for your time.

Citroen C5 2012 color Gold at your end since Sunday morning.

Citroen - BAD MANUFACTURING 1

Resolved

Citroen - Gearbox defects - wolrse car ever

Resolved

Citroen - C3 aircross engine fault

Citroen - malfunction

Resolved

Citroen - ignoring the customer 2

Citroen - Citroen c3, tire repair kit, vehicle no. vf7sxhnz6jt506535.

Citroen - time taken to repair car under warranty & recall for faults not of our causing

Citroen - C4 catcus urea emissions fault

Citroen - Citroen c4 cactus 1.2 t puretech recall

Citroen - Complain (I'm not satisfier)

View all Citroen reviews and complaints

Citroen Contacts

Citroen phone numbers

8800 100 1150

Click up if you have successfully reached Citroen by calling 8800 100 1150 phone number 1 1 users reported that they have successfully reached Citroen by calling 8800 100 1150 phone number Click down if you have unsuccessfully reached Citroen by calling 8800 100 1150 phone number 1 1 users reported that they have UNsuccessfully reached Citroen by calling 8800 100 1150 phone number

Russia

+33 969 391 818

Click up if you have successfully reached Citroen by calling +33 969 391 818 phone number 10 10 users reported that they have successfully reached Citroen by calling +33 969 391 818 phone number Click down if you have unsuccessfully reached Citroen by calling +33 969 391 818 phone number 25 25 users reported that they have UNsuccessfully reached Citroen by calling +33 969 391 818 phone number

France

+44 800 093 9393

Click up if you have successfully reached Citroen by calling +44 800 093 9393 phone number 0 0 users reported that they have successfully reached Citroen by calling +44 800 093 9393 phone number Click down if you have unsuccessfully reached Citroen by calling +44 800 093 9393 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +44 800 093 9393 phone number

United Kingdom

+61 288 929 199

Click up if you have successfully reached Citroen by calling +61 288 929 199 phone number 0 0 users reported that they have successfully reached Citroen by calling +61 288 929 199 phone number Click down if you have unsuccessfully reached Citroen by calling +61 288 929 199 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +61 288 929 199 phone number

Australia

+64 800 248 7636

Click up if you have successfully reached Citroen by calling +64 800 248 7636 phone number 0 0 users reported that they have successfully reached Citroen by calling +64 800 248 7636 phone number Click down if you have unsuccessfully reached Citroen by calling +64 800 248 7636 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +64 800 248 7636 phone number

New Zealand

+43 800 333 472

Click up if you have successfully reached Citroen by calling +43 800 333 472 phone number 0 0 users reported that they have successfully reached Citroen by calling +43 800 333 472 phone number Click down if you have unsuccessfully reached Citroen by calling +43 800 333 472 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +43 800 333 472 phone number

Austria

+32 22 066 800

Click up if you have successfully reached Citroen by calling +32 22 066 800 phone number 0 0 users reported that they have successfully reached Citroen by calling +32 22 066 800 phone number Click down if you have unsuccessfully reached Citroen by calling +32 22 066 800 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +32 22 066 800 phone number

Belgium

+49 800 444 4775

Click up if you have successfully reached Citroen by calling +49 800 444 4775 phone number 0 0 users reported that they have successfully reached Citroen by calling +49 800 444 4775 phone number Click down if you have unsuccessfully reached Citroen by calling +49 800 444 4775 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +49 800 444 4775 phone number

Germany

+353 18 108 800

Click up if you have successfully reached Citroen by calling +353 18 108 800 phone number 0 0 users reported that they have successfully reached Citroen by calling +353 18 108 800 phone number Click down if you have unsuccessfully reached Citroen by calling +353 18 108 800 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +353 18 108 800 phone number

Ireland

+49 800 804 080

Click up if you have successfully reached Citroen by calling +49 800 804 080 phone number 0 0 users reported that they have successfully reached Citroen by calling +49 800 804 080 phone number Click down if you have unsuccessfully reached Citroen by calling +49 800 804 080 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +49 800 804 080 phone number

Italy

+31 800 248 7636

Click up if you have successfully reached Citroen by calling +31 800 248 7636 phone number 0 0 users reported that they have successfully reached Citroen by calling +31 800 248 7636 phone number Click down if you have unsuccessfully reached Citroen by calling +31 800 248 7636 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +31 800 248 7636 phone number

Netherlands

+351 808 203 776

Click up if you have successfully reached Citroen by calling +351 808 203 776 phone number 0 0 users reported that they have successfully reached Citroen by calling +351 808 203 776 phone number Click down if you have unsuccessfully reached Citroen by calling +351 808 203 776 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +351 808 203 776 phone number

Portugal

+34 913 213 921

Click up if you have successfully reached Citroen by calling +34 913 213 921 phone number 0 0 users reported that they have successfully reached Citroen by calling +34 913 213 921 phone number Click down if you have unsuccessfully reached Citroen by calling +34 913 213 921 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +34 913 213 921 phone number

Spain

+46 771 443 322

Click up if you have successfully reached Citroen by calling +46 771 443 322 phone number 0 0 users reported that they have successfully reached Citroen by calling +46 771 443 322 phone number Click down if you have unsuccessfully reached Citroen by calling +46 771 443 322 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +46 771 443 322 phone number

Sweden

+41 800 002 112

Click up if you have successfully reached Citroen by calling +41 800 002 112 phone number 0 0 users reported that they have successfully reached Citroen by calling +41 800 002 112 phone number Click down if you have unsuccessfully reached Citroen by calling +41 800 002 112 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +41 800 002 112 phone number

Switzerland

+90 212 359 6363

Click up if you have successfully reached Citroen by calling +90 212 359 6363 phone number 14 14 users reported that they have successfully reached Citroen by calling +90 212 359 6363 phone number Click down if you have unsuccessfully reached Citroen by calling +90 212 359 6363 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +90 212 359 6363 phone number

100%
Confidence score

Turkey

+86 400 886 6688

Click up if you have successfully reached Citroen by calling +86 400 886 6688 phone number 0 0 users reported that they have successfully reached Citroen by calling +86 400 886 6688 phone number Click down if you have unsuccessfully reached Citroen by calling +86 400 886 6688 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +86 400 886 6688 phone number

China

+852 23 892 380

Click up if you have successfully reached Citroen by calling +852 23 892 380 phone number 0 0 users reported that they have successfully reached Citroen by calling +852 23 892 380 phone number Click down if you have unsuccessfully reached Citroen by calling +852 23 892 380 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +852 23 892 380 phone number

Hong Kong

+81 120 541 060

Click up if you have successfully reached Citroen by calling +81 120 541 060 phone number 0 0 users reported that they have successfully reached Citroen by calling +81 120 541 060 phone number Click down if you have unsuccessfully reached Citroen by calling +81 120 541 060 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +81 120 541 060 phone number

Japan

+65 64 708 600

Click up if you have successfully reached Citroen by calling +65 64 708 600 phone number 0 0 users reported that they have successfully reached Citroen by calling +65 64 708 600 phone number Click down if you have unsuccessfully reached Citroen by calling +65 64 708 600 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +65 64 708 600 phone number

Singapore

+27 860 772 424

Click up if you have successfully reached Citroen by calling +27 860 772 424 phone number 0 0 users reported that they have successfully reached Citroen by calling +27 860 772 424 phone number Click down if you have unsuccessfully reached Citroen by calling +27 860 772 424 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +27 860 772 424 phone number

South Africa

+55 800 011 8088

Click up if you have successfully reached Citroen by calling +55 800 011 8088 phone number 0 0 users reported that they have successfully reached Citroen by calling +55 800 011 8088 phone number Click down if you have unsuccessfully reached Citroen by calling +55 800 011 8088 phone number 0 0 users reported that they have UNsuccessfully reached Citroen by calling +55 800 011 8088 phone number

Brazil

More phone numbers

Citroen emails

info@citroen.com

100%
Confidence score: 100%

Support

Citroen address

6, rue Fructidor, Paris, 75017, France

Citroen social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 12, 2025
View all Citroen contacts