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a verified customer
Verified customer

I purchased a chillow and within three months it began smelling like mildew. I was told by the company to wash it with vinegar and water and then with dish detergent. Also, to fill it with a combination of clorox and water. It continues to smell. They will not replace the product even after telling me that they receive a lot of complaints regarding this issue. A customer rep hung up on me after i requested to speak to a supervisor. I made several calls and they refused to connect me with a supervisor.


  • To
    Total Waste! May 25, 2016

    Waste of Money! I set up two chillows for my wife and i and put it under her head on the couch. She enjoyed it at first, until the cap leaked all over her and our couch. She was soaked and so was our furniture. I even made sure the cap was as tight as it could possibly get. A screw cap with a gasket would be a better design, and for my money, it was totally not worth it. Completely useless. Don't bother!!!

    0 Votes
  • Tg
    TGG59350 Nov 21, 2014

    I love my chillows. I have two regular ones and a travel one. I keep them clean by draining them every few weeks (keeping a hold on the pad inside so that it doesn't get twisted or bunched). I then put in a few drops of a product that we use in our outdoor fountain. This kills any mold, mildew or algae that might otherwise grow inside the chillow. I put my chillows in the refrigerator for about twenty minutes each night and then put a towel over it when I take it to bed. When it gets too warm at night, I simply swap the warm one for the fresh cold one. I have given a couple of these as gifts to my mother, who uses them on her feet due to neuropathy.

    0 Votes
  • Id
    idiotforbuying Jan 14, 2014

    This pillow is the biggest waste of money since the product Sensa was introduced. I ordered two and ended up, after all the junk fees paying more than they were advertised for. When I received them and realized that you had to fill them up with water and go through a process to make them work I decided to send them back. None of the details of how to make them work are included in the advertisements. I was told I could send them back at my own expense which would have been almost the same as what I paid for them so basically after paying for postage to send them back I would have been out the money I paid for them. I decided to give the process a shot. Low and behold there was a tiny hole in the rubber casing which meant that the water leaked out all over the table. Please take this junk off the market and quit pushing items on consumers that are of -0- quality. Stand up Americans and quit buying this type of crap that is made in CHINA.

    0 Votes
  • Mi
    michelley Dec 23, 2013

    I ordered a chillow and got billed twice. they kept saying they cant find the order, now I said to cancel the whole thing and they say its on the way, bunch of ###, horrible customer service, stay away from this company!!!

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  • Am
    AmandaHart Dec 22, 2013

    Mine didn't last long enough to smell like mildew, because it quickly lost its shape and bunched together while also separating as if the cooling pad inside was disintegrating. I only had it maybe two nights before it bunched enough to be more of a hassle and a disappointment, having to try to keep it from sliding everywhere. And more annoyingly, on top of all that, it felt as if I was sleeping with a whoopy cushion!! It did atleast stay cool enough to deal with the disappointment until it decided to get a hole in it!! It's quite depressing how much of a let down it was after being so excited to think I would finally be able to sleep in my room again...

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  • Vi
    vickie lago Aug 25, 2013

    To anyone to do with the chillow,

    The first night in using the pillow, it was about 2:00 am that I realize that my pillows, and myself was very wet from the chillow. I had to put a towel down and get some dried pillows, Why didn't change my bed at this time was because my husband was sleep. I thought this produce will help me with chonic pain, but all get is wet.

    0 Votes
  • Co
    ConradP Sep 03, 2009

    Hi there,

    The way you can keep your Chillow free from mildew is to keep it from touching any surface that does not absorb water when it is not in use. This is due to the Chillows temperature is now being higher than the surrounding air temperature. This will cause condensation to occur until it releases it's heat back into the air. Moisture and heat will naturally cause mildew if there is any bacteria present. We humans are covered in the stuff and will transfer it to the surface of the Chillow and presto.

    Do not leave it folded over on it's self and store it flat on a clean dish towel when not in use.

    Hope this helps!

    0 Votes

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