Chess.com
reviews and complaints

Hello,

I see live chess has been removed. I usually use live chess for playing bughouse with my friends but the way that is on variants shows a glitchy view of your partner's board. Knowing what your partners board looks like is crucial to have when playing bughouse. The glitch is so bad that I have little idea what is going on with my partners board.

I have paid for one year subscription and now I am unable to login to your application. Have contacted you at [protected]@chess.com. I have tried everything. Delete and re download your app. Relain many times. There are no issues with my internet connection. I work from home full time and no issues with any other devices using my internet connection including my work laptop.They keep giving me solutions and none of them are working

I would like to have my yearly subscription refunded

My login is [protected]@gmail.com and you can contact me on the same email id

Regards,

Rajesh Desai

Chess.com not giving awards (premium membership) to the winners of area winners ex-***saturday marathon arena…[protected] players wasting their time, sleep on this 24 hr arena… but those top 3 also not getting anything… it's ridiculous… how evil u r chess.com! so Please No one play this type of tournaments…they r frame to attract u to play for membership…but u will get nothing

chess.com cheats from there players when ever they want too by moving chess pieses around as they see fit to help a player win or hake into your computer too creat pop ups that can interfer with the game or have your tool bar stay up in an attempt too interefer with the game . its all couse a person wont pay for a membership and chouses to play for free, i have read reviews from other players that chess.com takes on autherized with draws from dibit and credit acounts its hard too say how much money is stolen from players each year they say that chess.com has the best system around . its no wonder with the money they get away with

rod kalman

Chess.com has a lot of cheating going on for the first time I actually saw it happening as it was being don in a game I was playing and it went like this I took a bishop with a knite and that play was reversed by puting back the bishope and putting the knite back were it was by doing this he is stealing a turn I already made and by puting back the bishup back he was able to execute a checkmate, this is at least one of the ways they can cheat in any given game no matter what the rating this person can do this evan if the chess ratting is one they can do this chess.com has a deal now when they decide that cheating has ocured they will give you points back that you, ve lost due to cheating I guess this is there way of saying they know about the cheating and apparentlly dont care so any one that wants to play chess.com that is fine but think about what your doing if you ever decide to buy into a membership they can still do this to you member or not
Rod kalman

playing chess.com. man called boompoppow

just stays onvacation forever .

How does a queen in high heels move more spaces than a dude with a horse?! Furthermore, why do pawns attack diagonally and not move backwards, surely if it figures out how to attack diagonally it can figure out how to do the two other things.

Love,
Aiden Thompson

GleamingHold is avoiding losing By remaining On Vacation

An unauthorised payment of £24.99 was taken from my bank account. Authorisation code 739291. I assume this is for an annual subscription. My bank advises me that this payment is "pending" and you can use this code to cancel the transaction.

I actually intend to upgrade my membership to Diamond but i need this refund first or I will be paying twice.

Thanks in advance for your co-operation.

Please e-mail me at [protected]@hotmail.co.uk if you have any queries.

My 17 year old son decided to take out a trial with this company. He forgot to cancel before the 7 days was up and only realised when the annual membership was take from his account. The company says that they will still refund the amount up to 30 days after. However, despite emails to them, there is no response. My son is at school and cannot afford this. He is now incurring charges on his bank account because he did not have the money to do this. We are having no response from the company at all.

His unique user name is UniqueName3900

I was playing a game with a lesser skilled opponent. They opened their rook, and I took it with my queen. They moved their queen out too early and left it exposed. Meanwhile after he threatened with his bishop, he also left that open and I took it. So then since his queen was in the open, I moved my rook to threaten his queen, and *poof* chess.com kicked me out for cheating. Probably have some engine detecting perfect play. But what am I to do, not take an obvious piece? I didn't even have to do a "trade" they were not backed-up (could not counter when I attacked).

Hi, I was charged $99.00 to my debit card on 11/15/19 from Chess.com. I recall recently visiting this site for a few minutes but I did not purchase anything including a membership. I do see on ITunes that a paid subscription to this App is $1.99; which, I did not purchase. The last four digits of the card that charged me $99.00 is 4786. I need this to please be reversed immediately. My e-mail is [protected]@gmail.com and phone number is [protected]. When I went to your website to try to log in so I could look for your phone number and I clicked "forgot password", I was asked for my e-mail and when I entered it the e-mail was not recognized; this further confirms that I did not register for a subscription and was charged in error. I am not sure how this happened or how Chess.com obtained my debit card information. Please correct this and contact me if you need anything from me in order to do this immediately. Thank you. Jeff Smith [protected].

Hello, while I was playing a game of chess, the time started flickering and the game crashed on me. Then it said I lost on time even though I was most certainly winning befeore that. I want my ELO points back! This happened to me the other day as well and it is really annoying. I thought this was the WIFI but my WIFI is perfect. I would really like it if you gave me something for my troubles as this game I lost was very difficult and I was eventually winning until the game crashed.

your play chess program- (3 min game)s refuses to say anything positive about my playing

it always compliments my opponent even when i win with a huge margin

the best i get is a snidey " chaotic game where both players had many chances to win"

if morphy plaiyed on this site he would get- 3 mistakes 2 blunders - your opponent played well - try snooker!

r muirhead 21.08 16th october 2019

No matter what I do, I can not seem to motivate Chess.com to DO SOMETHING about the SATURATION of their members who cheat. Many members' ELO scores bounce up and down wildly because one member cheated on, has their ranking bounce artificially, which means their next several games with non-cheaters also induce secondary fake waves in scores. Enough cheaters unstabalizes the accuracy of real playing ability in a very wide range of members. Chess.com refuses to see the big picture, looking only at individual games and players, ignoring the widespread destruction of accurate score keeping. Because you are matched up against others based on ELO score, the fairness of matchup are also destroyed for the wide population by the few cheaters. They refuse a prompt and sufficient process to throw cheaters OUT.

Hi, my id is
Pmv1970
I just playing a tournament my first game opponent used engine and win.. I checked after I loss my game.. What should I do, '
'
his name is jke432..
jke432.. cheater
using Engine
should be banned
my point need to be back which one I loss
he using Engine
I just playing a tournament my first game opponent used engine and win.. I checked after I loss my game.. What should I do, his name is jke432..
jke432.. cheater
using Engine
should be banned
my point need to be back which one I loss
he using Engine

Chess.com is saturated with unfair play online, and is in denial about how bad it is. The head of customer service says their tactical training does not affect one's blitz play enough to calculate it into matching up opponents. Why then does chess.com sell tactical training as the path to strengthen your game, if it doesn't strengthen your game? Why am I matched to players hiding 500 plus tactical training advantage over me, which chess.com wrongly claims to be a fair match-up? Why does the head of customer service say cheating is at an all-time low, when others within chess.com emailed me saying they were experiencing an epidemic outbreak of sandbagging (artificially lowered blitz scores hiding huge tactical advantages)? Chess.com used to be fun, but has become an infested mess of unfair match-ups and cheating due to mismanagement. I advise players to go elsewhere.

Chess.com has unauthorizedly deducted 99 USD from my bank account via my debit card at 2019/07/11. I have already informed to chess.com through emails about this issue @2019/07/11, 2019/07/17, 2019/07/22, 2019/07/26 and 2019/07/30. But sadly chess.com is yet to refund me. All what chess.com did is sending occasional emails asking same thing over and over again.
1. Chess.com has deducted money from my account unauthorizedly (Ref: 800-3182827)
2. Even when I made number of complaints no due care is given yet.
I want the refund as quickly as possible. Absolutely disappointed about chess.com

My email: saranga.[protected]@gmail.com
chess.com username: g111222

Audio sound is not working, while i play chess. I use your website for the past 6 years. In absence of audio sound, i feel much difficulty in play. Thank you very much for your 24 hours service for any person, to play chess from anywhere and at any time. Please rectify the audio system to my connection and help me, so that i can enjoy the chess game. Thank you very much. Bagawandas solomon

I am trying to cancel my membership on chess.com and it doesn't let me it just leads to a page that says how to cancel the membership that leads to a page that says click here to cancel, that then leads to the same page that sends you to the other page in an e endless loop.
I can't find their phone number anywhere in the website.
Today is the 7th day, the 7th free day, October 6th, 2018. We signed up for the membership on September 29th, 2018.