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CB Mortgage Companies Review of Cenlar Mortgage
Cenlar Mortgage

Cenlar Mortgage review: They are damaging my credit!

J
Author of the review
3:25 pm EDT
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I have always paid my mortgage on time! When my mortgage with Citi Mortgage was sold to Cenlar I kept getting incessant phone calls that I hadn't paid my mortgage. Ironically, one is playing on my phone, as I write this, and they have begun applying late charges, too. They also don't send payment coupons, but I use the Los Angeles address and send it in anyway, but they don't seem to record the payment, so I never get credit for it. Yesterday, I tried getting a credit card for Nordstrom's, but was turned down, this situation is damaging my credit, and I need it to stop, otherwise I will be contacting a lawyer.
Your attention to this matter is greatly appreciated.
Sincerely,
Janice Lennon

Desired outcome: I want credit for my payments and my good credit rating restored, as well as, the harassing phone calls to stop, and their bogus late fees removed.

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