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Cedar Point / Cedar Fair Entertainment Company Customer Service

4
Complaints28
Pending0
Resolved1

Peanuts Worldwide LLC

1 Cedar Point Dr
Sandusky
Ohio
United States - 44870

Customer Support Phone Numbers

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Cedar Point / Cedar Fair Entertainment Company Complaints & Reviews

Cedar Point / Cedar Fair Entertainment Company / employee behavior

Ma
Jun 23, 2019

I just want to say I am a roller coaster fan and love cedar point. This incident will not stop me from returning to your great park. I just want you to be aware of an incident when I was there Wednesday June 19th 2019 with my mom, and 8 year old and 5 year old sons. We were at the coke...

Cedar Point / Cedar Fair Entertainment Company / very dangerous and unethical behavior by your employees on the "power tower"

Pa
May 23, 2019

I spoke with "Kash" on Tuesday, May 21st in regards to this very serious and dangerous issue and was promised a phonemail back yesterday. I have heard back from no one. Under these very serious conditions, this is completely unacceptable. If I am not contacted by Friday, I will go to...

Cedar Point / Cedar Fair Entertainment Company / petting zoo cedar point

Sc
May 20, 2019

DAUGHTER HURT BY GOAT AT PETTING ZOO. To whom it may concern, Our daughter Lorelei, 5, was headbutted violently by the black goat with the name tag "Miss frizzle" today at the petting zoo in frontier town. We are platinum pass holders and frequent the park every few days. Our child ha...

Cedar Point / Cedar Fair Entertainment Company / knott's berry farm holiday party.

Da
Nov 10, 2018

I was looking forward to going to the private Holiday Party at Knott's Merry Farm on November 15th 2018 from 7-11 PM. The email was sent on November stating to wait for the second email to arrive on November 8th at 10:00 AM. I was working on that day so I was not able to read the email...

Cedar Point / Cedar Fair Entertainment Company / crowds

Sc
Oct 15, 2018

Very disappointed in our trip to Cedar Point on Saturday, 10/12/18. All lines (ride, concession, merchandise) were ridiculous!! We stood in line for 3 1/2 hours for the Millennium Force. The number of people In the park was DANGEROUS!! If there was an emergency people including children...

Cedar Point / Cedar Fair Entertainment Company / october 13, 2018 - cedar point rollercoasters

Af
Oct 15, 2018

Hello, we visited Cedar Point this passed Saturday (October 13th, 2018). My group and I were extremely disappointed with our experience, as we were only able to ride 4 roller coasters over the span of 10 hours (arrived at 12 pm and left at 10 pm). We have been to Cedar Point many time...

Cedar Point / Cedar Fair Entertainment Company / rides

Pa
Oct 14, 2018

I want to complain about how UNaccomadating your rides are. My husband and I planned our trip to cedar point and looked forward to it as our first little getaway for 2 months after after our daughter was born... We got to the park only to find that apparently we don't "fit" on any of your...

[Resolved] Cedar Point / Cedar Fair Entertainment Company / cedar point

Ka
Jul 25, 2018

7/24/18 I would like to discuss the living conditions of the horses on Frontier Trial. I understand these horses add to the aesthetic of cedar point, but it makes me very upset to see a horse tied so close to a tree that he can't even reach down to eat grass or sit. As well, the other...

Cedar Point / Cedar Fair Entertainment Company / locker issues

Ja
Jul 23, 2018

I just want to express the experience that I had with using the lockers at Cedar Point and how the staff was not on top of it when somebody was in need of help. My daughter and I went to ride the Valraven and because we had a small bag they said that we had to get a locker or we could not...

Cedar Point / guest services

Na
Jul 17, 2018

Me and my family purchase Platinum passes every year, this year I added the drink all season to my Platinum pass. Today we got to park and was there for about an hour, I went to get my kids a drink and my drink pass what not on my Platinum pass, they told me I had to go to the front of the...

Cedar Point / parking booths

Md
Jul 15, 2018

We were in a parking booth lane and the lane was not moving very fast at all. I understand people have questions. However, we timed each car that went through there. It took anywhere from 35 seconds to over a minute for each car to go through. Not one car paid and went. There wa...

Cedar Point / food/ride service

Be
Jul 14, 2018

A majority of the food places that I had stopped at on Thursday July 12 2018 had staff present that didnt seem to care about their job. I had ordered two funnel cakes. 3 was made and I was given one and the girl had walked away from me, leaving me stand there. When I notified her, the girl...

Cedar Point / rides

Ja
Jun 22, 2018

so i'm filing a complaint about your rides. i feel that you should make more rides that can fit heavy set people. i personally don't think its fair that us heavy set people cant ride most of the rides at your park because they were all made for skinny people. that offends all of us heavy...

Cedar Point / ticket pick-up

Ap
Jun 19, 2018

June 13th, 2018 On this day our group picked up our prepaid tickets for all day drinks band, and (1) meal ticket per person that was for any participating restaurant that had the meal deal, again any restaurant at any time during our afternoon there. The tickets printed up for us were not...

Cedar Point / not enough staff, park not functioning

An
May 14, 2018

on Friday we purchased 4 full price tickets, we expected a light day as school are not out. Unfortunately because your staff is also in college/high school the park was extremely understaffed. Only select main resturants were open, every one had lines out the door. We settled on a walk up...

Cedar Point / working rides and communication by staff to consumers waiting in line

Df
May 14, 2018

I spent $269 for 4 passes with lunch and free parking after staying @The Breakers Hotel on the 10th. Hotel staff provided an early entry pass. Entered park at 9 and stood in line for Steel Vengence for 2 hrs watching testing. Left line and went to the maverick, stood in line for 30 min and...

Cedar Point / rides

Gr
May 08, 2018

I live in staffordsville va..it's a 6.5 hr drive..I have a family of 5..we drove down for the season open. There were hardly any concessions open..which I had purchased the cups to drink all day..so finding a fill up spot was impossible.. Half the rides were not running..I waited in line 5...

Cedar Point / services paid for were unavailable

Jo
May 07, 2018

My family made a trip to Cedar Point on May 5, 2018. We had reservations to stay at Hotel Breakers that day and depart on 5/6/18. This was a birthday gift for my 14 year old. It took quite some time to save up for this trip and will likely be the only vacation we will have this year. We...

Cedar Point / costs / ride seating

Jr
Sep 25, 2017

Fast Passes advertised on the park web site for $65 were increased to $149 on our date of visit. We were advised the prices could and did change daily. No kidding. I guess if they see the number of cars lined up to get in (and then hitting them up for anywhere between $20 - $40 to park -...

Cedar Point / overcharged on ride pass and cold floor at water park

An
Sep 22, 2017

Ok I already texted twice but no answer or sorry or drop dead. First when we arrived on aug 7 I was checking in and they advised me of a after four price of 29.99 I purchased three and since my husband was not their at the time I asked if he bought one at the gate will he be charged the...

Cedar Point / four of the main coasters closed

Ki
Sep 05, 2017

We checked weather and knew potential storms after 8pm prior to traveling 3 hours to visit the park. We were very disappointed that 4 of the main coasters were closed (Gate Keeper, Valravn, Top thrill dragster, and Raptor) and we were not able enjoy the park experience. What does the park...

Cedar Point / rides

Ri
Aug 03, 2017

I am complaining about the seat belts on certain rides. They should be able to go around all body types. To fix this issue cedar point should make seat belts longer. And if they are too long around a certain someone then they would be able to adjust it to their body type. Also and...

Cedar Point / a lot of coasters broke down

Cm
Jul 31, 2017

Today my brother in i drove 3 hours to come to Cedar Point, our 1st ride we were told it was a 15 min wait, but really was 2 hours! Most rides were broke down by the time we get up to the main gates to get on the ride!!! Very very disappointing, ive been coming here for years and have...

Cedar Point / urine smell in room. disrespectful security

Ro
Jul 29, 2017

We booked a room in Sand Castle Suites. Arrived later as planned. Went to the park and arrived back at our room late. IT WREAKED OF URINE!!! We isolated the problem to the corner of the room near the left side of the patio door. We complained about it but there was no response. We could...

Cedar Point / disrespectful employees

An
Jul 08, 2017

Hi my name is Anthony santiago I visited your park fourth of July and had a incident that I had to leave early to avoid a fight involving a employee my daughter and a few of her friends and my wife was shocked to hear the employee yell at my daughter who has a disability rushing her and...

Cedar Point / my complaint is about the service.

Ja
Jun 12, 2017

I went to cedar point on Monday, June 5, 2017 after 16 years of being away as I now live in Florida. I wanted my children to experience my childhood favorite amusement park. My sisters and their children also went to share in the experience for the first time for our children...

Cedar Point / customer service

Ty
Jun 12, 2017

We love this place.. but we had lost a phone on a ride so we try to find someone to help us and the customer service was horrible and we're acting like they were to busy to help us not impressed please share! We were on hold for a hour it's not that we lost the phone it's the point that...

Cedar Point Amusement Park / stolen property, poor service

Fr
Aug 15, 2011

wallet was stolen by one their employees while awaiting a ride, accepted money for rides never run, rude treatment when reporting stolen property, no resolution.