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CB Casinos Review of Ceasars Casino at Horseshoe Bossier City, LA
Ceasars Casino at Horseshoe Bossier City, LA

Ceasars Casino at Horseshoe Bossier City, LA review: Kicked out of casino for no reason.

K
Author of the review
11:54 am EST
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On October 4th my husband and I checked into the hotel and had no issues. On October 5th we went to cash out at the sports book and we were carded to go in, I showed my I'd and so did my husband. My husband and I are both disabled veterans, my husband has had a traumatic brain injury and wears glasses to help with headaches from bright light. The lady carding us told him to remove his glasses and he asked her why he would have to remove them and then we told her he doesn't even need to go in, it really hurts him to take them off. The people at the casino the night before didnt have a problem with it. His ID says that he's a disabled veteran as does mine. I told her that I just needed to go in and cash out. The lady was very rude and was on the phone the whole time with a friend. I cashed out and we went back to the casino where we were met by casino security telling us we had to leave. Then they called the cops on us and would not even let us get our belongings from the room. They did not listen to us at all when we tried to tell them that we did nothing wrong. We were both threatened and treated very horribly and Noone used profanities or were disrespectful to any of the staff. It was a horrific experience. We left and went to Ballys and didn't have any issues. Thank God we weren't arrested for no reason at all. Just because a staff member at the casino had an attitude with us because of our disabilities.

Desired outcome: I still paid $100 for the room. Not to mention i had to go book another room. We waisted a lot of money to be treated like that. I'd like to be compensated for our horrible experience.

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