CBSB Earthwork Sdn Bhd review: loan

Hi I m one of the buyer
and i apply for tan chong loan
i pay by using standing instruction from bank for the first 2 yrs
and after that no one call me to provide instruction on how to pay for the loan
I called for few months also cant get to the correct department or the line cut off straightly
but sms still sending to me said that i hv few months didnt pay the car loan
I did call once to the branch they say will send me all the details by email but nid me to drop them an email and they will reply from there
i did it but no reply
pls help to settle tis issue asap
i still not able to get an account to pay for my loan...

thank you