Caring Transitions – Franchise & national company - terrible experience

We had a horrendous experience with Caring Transitions, specifically the Campbell, CA franchise. They were unreliable and unprofessional (late to every meeting or appointment we scheduled), unable to fulfill their commitments (they were 3 days late moving my 90-year old parents into their home), and unethical (the owner prioritized taking her dog to the vet for a non-emergency appointment over getting my parents into their place according to the timeframe they had promised). To top it all off, already 3 days late -- with half of the boxes still unpacked, furniture not in place, I and my kids and friends unpacking -- the owners walked off the job without even telling us (they simply disappeared). Then they sent me threatening and nasty messages when I refused to pay them the balance due. Regrettably, I reached out to the national company two times, filed detailed reports with a "senior manager", and was twice promised a return call from management, but I have yet to hear back. I am submitting my review to every magazine and website I can think of. Appalling customer service.