Cardless review: Scheduled payment not processed

Earlier this month, I scheduled a payment to pay my Avelo Airlines Cardless credit card statement balance in full. The payment was scheduled for July 17, 2026, one day before the due date. As of July 21, the payment had still not been processed.

I contacted Cardless customer service and spoke with a representative who confirmed that my payment had been properly scheduled and acknowledged that a system error on their end prevented it from being processed. I was simply told to submit another payment.

I then sent a detailed email, including screenshots from the Cardless website confirming the scheduled payment date and amount, and requested a resolution. Although I immediately received an automated acknowledgment confirming receipt of my email, more than two and a half days later I had still not received a response.

Mistakes happen, but poor customer service is a choice. Cardless failed to process a properly scheduled payment, admitted the error was theirs, and then failed to respond in a timely manner. Based on this experience, I cannot recommend Cardless.