Capitec Service review: Complaint

I transferred money to a wrong account (tymebank) went to the nearest branch soon after which is Tyger valley. I was told about the recall process which would take 14 days. I was charged R160 but during my conversation with the agent at the branch he never informed me that the recall might not be successful. I went again to the branch and was told that the recall might be successful, told them if I was informed about this I was never going to do the recall in the beginning because I would be wasting money. Even the agent at the branch was annoyed and did not want to assist, he had attitude but I forced for him to help me. I asked for a manager at the branch but that was also ignored by the agent instead he told me to contact inter bank or complaints department. Now I lost my R160 plus the money I transferred by mistake. Now capitec customer care that I just phones tells me they cant do anything now so I should just accept that I lost the number. reference for the call is [protected], agent is ayanda. I am not happy with the outcome of the recall because when I went to the branch on the 27th of jan I informed them that while they are refusing to reverse the money/ stop the transfer the other person will receive the money and now when that happened what will be the way forward and their answer was they are going to get contacts of the person and I should open a civil case. My recall ref is [protected]. I kindly asked the bank to call tymebank about the situation so that tymebank can inform their client before the person uses the money but they refused to do that they just told me about a process they have to follow, I told them that during the process the money will reflect on that account and the person will use it. My contact number is [protected], [protected]@gmail.com