Canadian Masonry Services review: Childish and unprofessional.

I gave Mitch 2 stars because his initial estimate was at least prompt. Everything else was unprofessional and childish. My townhouse shares a chimney with a neighbor. I reached out for an estimate and then forwarded that estimate to my neighbor to see how she'd like to move forward. She responded with her own estimate to address the chimney issues. I in turn took that estimate and requested Mitch's feedback on capping the chimney rather than the proceeding with the $5,000 repair he'd quoted. Note that I wasn't requesting a new price, I was asking his opinion so that I could discuss why his option was better. He clearly didn't read the email or open the attachment which is fine but his first response was "LOL - Good luck". Not the response you'd expect from a self professed 70 year old man. I'm just a consumer, with no knowledge of masonry or chimney work, and I was requesting the opinion of what was supposed to be a trusted reference. The response attached isn't professional in the least. I would recommend some patience with would be customers and if that's not possible, maybe it's time to retire.

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