Canadavetorder never received

J
This review was posted by
a verified customer
Verified customer

Ordered product on 12/24/10, not received as of 1/21/11. Tried to call to cancel order but held on phone for 17 min., yes 17 min. according to my phone timer. Never got to speak to anyone. Their website says orders should arrive in 5 to 7 days, not 30 days.
Sent e-mail about order, no response. Buried in their website it says that some orders come from Australia and may take up to 28 days. I have disputed the charge with my credit card company. Do NOT order from this company.

Responses

  • Ca
    Canadavet Oct 25, 2011

    Please note, CanadaVet.com is not associated with CanadaVetCare, Canacreek or any other website with a similar name and is not based in Alabama. Unfortunately some websites are pretending to be CanadaVet or telling customers that they are in some way associated with CanadaVet. There are many complaints about these websites failing to deliver or failing to answer emails and phone calls. Please avoid these websites. CanadaVet.com never sells out of date product and always tries to resolve customers problems. If you ever have a concern you can contact [email protected] or call our call centre which is located in Vancouver, BC and open 7 days a week.

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