CB Automotive Fueling and Charging Caltex Complaints #82-101

Caltex review: Diesel Station

Cheryl 27 of Perth, AU

Oct 03, 2020 9:46 pm UTC

Hi I would not usually complain but I do not want what has happened to us to happen to anyone else.
My husband and I were on holidays traveling up north in Western Australia in August this year.
We went to a non service Diesel only Fuel Station In Tom Price, as the station was listed as diesel only we proceeded to put the fuel into our Jeep unfortunately It was not diesel but a product we had never heard of called Adblue 6litres went into my car before I realized it was not diesel, the signage was very poor and not clear, my car was then towed to a mechanic in Tom Price who drained the fuel tank and replaced the fuel filters, they thought everything was ok and we proceeded on our holiday, unfortunately our holiday ended abruptly in Kalbarri, our car and caravan had to be towed home to Perth as the Adblue had caused corrosion In our motor and unfortunately my car has now been ridden off due to this.
This has turned into an extremely expensive and stressful event, we were told in Tom Price that we were actually the 3 person in 9 days to do the same thing at that station which tells me there is a problem.
Can this pleased be looked at and rectified as I would not want this to happen to anyone else.
Thanks for your time and I hope to hear from you Cheryl and Stuart Harman,
mobile: [protected],
email: [protected]@outlook.com. au

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