CB Fitness Centers and Gyms California Family Fitness Complaints #2-21

California Family Fitness Reviews and Complaints

California Family Fitness review: unprofessional

Goontoon of Carmichael, US

Jul 23, 2019 10:56 pm UTC

I was at the gym on Bond Rd on 7/23/2019 with my kids upstairs. My kids literally hated the childcare there so they didn't wanted to go stay at the childcare center this time and they stayed with me while I was on the treadmill. My kids told me that the childcare worker told them to not touch the toys. WTF! Isn't the toys are there for them to play?!

My boy wanted to try to walk on the treadmill just for a second though I know he's under age for the equipment. There go a lady just came by us in gym clothes just like a normal member. She asked me how old is my son in front of people working out next to us and I told her his age. She then said loudly that he's not supposed to be on equipment and need to be in daycare/childcare then I just answered ok...Then she said by the way I'm the Operation Manager here and my name is Kelly. I just said oh ok.

I'm making this complaint on you because of your unprofessional manner to valued member of California Family Fitness. You have no respect whatsoever as a manager and your title didn't not suit you at all. If you are considerate and professional about your work and members, you could have introduced yourself in a professional way instead of barging asking the age of my child. I felt you were not fair as there were some kids under the age of 12 downstairs using the equipments while you were on the treadmill upstairs burning your fat [censored]. I know your eyes were wide open and noticed those kids down there and you didn't even say anything them. You're discriminating and unfair!

If you as manager of this club wanted to control and make sure no kid is using equipment then you need to be fair and do it to everyone and not pick and choose.

I am canceling my family membership here because of your unprofessionalism and discrimination. I can use my money at another club.

Keywords:

childcare discrimination equipment fair gym manager member professional toys treadmill

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8680 Greenback Lane, Suite 108, Orangevale, California, 95662, United States

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