Cal Spas does not honor their Lifetime Warranty. I purchased my CalSpa 6 years ago at the Orange County Fair. The first few years there were no problems but in the last 12 months I have had to spend over $1, 000 on service. The most recent bill for $500 included over $300 to replace a pump that had LIfetime Warranty printed right on it. They replaced it with another that also said Lifetime Warranty. When I complained to the repairman, who was recommended to me from the Cal Spa store in Ahaheim, I was told they represented CalSpa and I should file a complaint with the company. I wrote a letter to Casey Loyd, President of CalSpa in Pomona describing my dissatisfaction. He replied in writing a month later, stating the cost for the service call should not be covered, only the part. I wrote back again, and attached a copy of the receipt, asking for a refund on the cost of the part. One month later again, I got another letter stating my request was denied because I had purchased the spa from a fair - at a Cal Spa booth! Now it is again, on the fritz and will need additional service. I will never purchase a Cal Spa product again and would not recommend Cal Spa to anyone. Their service - or lack thereof - STINKS! While you may not have any problems initially, when you do you'll be left on your own. Rotten service!
The complaint has been investigated and resolved to the customer’s satisfaction.