Visions Electronics

Its a car starter., item was idatastart serial number of the product is
FCC ID: 2AEPJ-TR3450AF
IC: 11418A-TR3450AF
Part #: TR3450AF
I was about to pick up the item that was a factory defect and then they gave me the fob with no batteries on it., and the manager tried to open it with a scissor thats why the item is damaged! I demand a new one! So now im waiting for them to take care of me its been 30 mins now., i just want my starter back cause i paid for it., and this is happening., i think its not right to charge people this much money with a poor service when it comes to repairs of the item that was bought!