Home Hardware Stores

The professional installer was unable to assemble Storage Shed purchase at Home hardware and deemed it unsafe as the clicking method as required was not able to be done on some areas. I contacted store on Nov 23 2020 by phone to advise that I need to return the item and get a full refund. I advised I have my receipt, its within the time frame and it was not a final sale or stamped limits on it. I was advised that return is possible but someone will call me back. After an hour someone return call said that the manager will be back a call. Within a few minute he called to say he will not be taking it back. We exchanged emails with no resolution and since than no communication or response to messages.
I am already out of pocket for the cost of installation that was charged for the time to realize the issue. I strongly feel that because of the safety issue the store needs to stand beside the product sell and stop refusing to give a refund. I would like a refund
Hey Dave,

The shed was being installed by a professional installer for over 8 hours.
This definitely needs to be returned to you and you send it back to the manufacturer. I had to pay the person go out and still not have a shed.

I am a consumer and you are not provided the service that is expected of home hardware.

I need a resolution as soon as possible.

Thank you

On Nov 23, 2020, at 1:57 PM, Sales Desk wrote:

Hi,
As with many companies, we do not print our return policies on our receipts. We do, however, have policy signs posted at our sales desk. If there is a manufacturing defect with the shed that prevents proper assembly, the manufacturer will replace the affected parts at no charge.
[protected]. On a further note, sheds are difficult to assemble. If the parts are not defective, I would suggest you find a person or company that offers an assembly service, there are a few around that specialize in shed assemblies.

Thank You

From: Lorraine Nelson [mailto:[protected]@hotmail.com]
Sent: November-23-20 1:31 PM
To: Sales Desk
Subject: Re:

Hey Dave,

This wasn't what my receipt says so this needs to be resolved.
I am waiting for a solution.

Thank you

Sent from my iPhone

On Nov 23, 2020, at 12:24 PM, Sales Desk wrote:

From: [protected]@schelllumber.com [mailto:[protected]@schelllumber.com]
Sent: None
To: [protected]@schelllumber.com
Subject:

On Nov 23, 2020, at 1:57 PM, Sales Desk wrote:

Hi,
As with many companies, we do not print our return policies on our receipts. We do, however, have policy signs posted at our sales desk. If there is a manufacturing defect with the shed that prevents proper assembly, the manufacturer will replace the affected parts at no charge.
[protected]. On a further note, sheds are difficult to assemble. If the parts are not defective, I would suggest you find a person or company that offers an assembly service, there are a few around that specialize in shed assemblies.

Thank You

From: Lorraine Nelson [mailto:[protected]@hotmail.com]
Sent: November-23-20 1:31 PM
To: Sales Desk
Subject: Re:

Hey Dave,

This wasn't what my receipt says so this needs to be resolved.
I am waiting for a solution.

Thank you

Sent from my iPhone

On Nov 23, 2020, at 12:24 PM, Sales Desk wrote:

From: [protected]@schelllumber.com [mailto:[protected]@schelllumber.com]
Sent: None
To: [protected]@schelllumber.com
Subject: