KFC

On October 25/20 I tried to place an online order for pick-up at 5:30pm. The order was placed around the 1:00PM timeframe. The order failed to go thru mentioning that the server was down on your end? I waited a few mins and tried to place the exact order again. I order 10 piece bucket, lg. fries, gravy, mac salad and coleslaw. The online order came out to $38.04 (roughly). Again I received the same message. So I decided to pick-up the order in the store. Around 5:32 pm I was in the Bradford #1348 store, placed the exact order paid $39.54 and left.

While checking my bank account I noticed there a double charge of $38.04 from KFC. I contacted the KFC customer service and was credited back $38.04. What about the other charge? Please credit or send me a coupon for a free meal - exactly as my previous order. This has been outstanding issue - I have copies of my mastercard stmt showing duplicate payment