Travelodge

We booked a one night on June 29th to get away for the night as we live up near 100 mile house. When we got there at 4:00pm the room was not ready for us and the place was disgusting. We were told to come back in an hour. When we returned there was alot of people complaining. We were also told the hot tub and pool were down. My husband and I were very upset as we were looking forward to the hot tub and was not told when we booked it. This was booked through Royal Bank Visa points. Please find attached photos of the disgusting mess. Took one at night and in the morning (things did not change) I do hope to you will offer us either a refund or compliment stay at another travelodge. I cannot attached the invoice. Please reply by email so I can send you the bill.

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