Wheel Works reviews and complaints

On 6-1-2021 bought 4 new tires & installation from wheel works 1905 Tully Rd, San Jose, CA. 3 weeks later came back home from running errands & back passenger side tire was low on air. Left car parked in driveway for 2 days. Weekend. Brought car back to wheel works & all they did was put air in tire. Next day same. Low on air. Noticed rim on tire was bent enough to cause tire to lose air. Banged out rim & car is sitting in driveway waiting until after 4th of July weekend to bring car to another CSR repair shop for new rim. Wheel works besides being incompetent & not thorough. Has caused me to lose time & the enjoyment of being able to go watch the 4th of July fire works. In other words, wheel works has dampened my 4th of July holiday as well as caused me to have to go to a competitor to get a new rim. Causing me more inconvenience as well as losing business for wheel works. Last time, wheel works will see me as a customer. Besides, the negative press that that wheel works will get from me for the rest of my life. It is sad that wheel works has to operate this way. As well as they do not have the intelligence to realize that they are in business to provide service to their customers & that if they are not on top of their business then lives could be in jeopardy.

Terrible, terrible customer service. Terrible company. That is even sadder is that wheel works does not care about thru customers nor realize that if they make a mistake lives are at stake. If I had continued to drive the CAE with low air pressure, any one of a number of accidents could have happened, which could have been avoided if wheel works care about their customers in any way. So sad that wheel works has not realized that they are in a people business. As far as I am concerned, wheel works is just someone that I used to know. Will not put my life or the lives of others in jeopardy because of wheel works incompetence.

went to do my regular oil change to include free tire rotation, since I purchased the tire Jan 2011, the new employee James Flores, refused to do the tire rotation unless I purchased new tires, he would not tell me what year I purchased the tired had to come home and call in, this is poor business to arm wrestle a lady simply because she is a woman and refuse to do the free tire rotation unless I purchase new tires, this is like a mafia...Nin Herrera [protected]

I gave my Chrysler, Town and Country van to Wheel Works at 18522 Prospect Rd, Saratoga, CA for repairs on June 8, 2013. The problem was that the coolant leaked when the AC was running. The car was in perfect driveable condition and I had no problems driving it with or without the AC.
In the evening of June 8, 2013, I was told the car had been repaired and I could pick it up. After I made the payment, I drove the car off about 1-2 blocks onto Lawrence Expressway, I noticed that the Heating signal went off. The car was over heating to a complete 100% of heat. The gas gauge was completely full, I was in the middle of an Expressway and about 2-3 minutes driving distance from Wheel Works – a 5 minute walk. I immediately called Wheel Works and the call was answered by Marcello. I explained my predicament to him and asked him if he could send someone down to help me navigate the car back to the Wheel Works Repair Shop since I was just a few minutes away. Marcello seemed completely unconcerned that he had given me a defective car or that I was stuck in the middle of the road. He point blank refused to help – he claimed he had no one in the shop. He suggested I run the heater and drive the car back. My frantic pleas fell on deaf ears.

Now whether I heated the car or drove it without heating it over heated immediately. I had to drive the car about 2-3 miles since there was no ‘U’ Turn in close proximity. I constantly stopped the car in the middle of fast moving traffic and was afraid that either I would be hit by someone or the car would catch fire. If a wheel works mechanic could have helped me – I would have been able to navigate much more easily. It was very clear to me, at this point that the Wheel Works had not tested the car before giving it to us. I believe they did not also do a pressure test that they had claimed. They just replaced a pipe (which my husband had identified in the morning) without diagnosing the problem.
Once I managed to return to Wheel Works, I received no apology. Marcelo could not have a more callous attitude. He just did not care.
1) They did not test the car before returning it to me. They put me in unnecessary danger.
2) Marcelo had a completely don’t care attitude. He just did not care!
I have honestly NEVER come across a person who was so unconcerned!
3) There were several workers – ‘Aria’, ‘Hanh’ and about 3 more roaming around the shop, while Marcelo lied to me.
4) He continued to take orders from new customers on the phone while claiming that he had no workers.
5) He did not apologize for any of this.
I am truly shocked by this experience at Wheel Works – and am extremely pained by my experience.

I agree this is the worst business I have ever dealt with. George yea he's a piece of work. Belongs back in the garage, not dealing with the public. Ripped me off big time. Even tried to sneak $100 worth of warranties that were optional on my bill without telling me. I am still without a car now. In a rental because the tires they put on my car has made it unsafe. Did not give me a choice of replacement tires. Didn't even honor the original warranty, had to pay full price for new tires that were even on sale. Went back to tell them I wanted original tires and yea George denied it. Tires have a 30 day return but he will not honor it. Small claims he we come. Oh yea and a class action about adding optional warranty to bills without you saying so