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The good, the bad, and the ugly - discover what customers are saying about TACA Airlines

Welcome to our customer reviews and complaints page for TACA Airlines. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with TACA Airlines.

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9:38 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

We went to the airport to take a flight for argentina after having a problem with the rented car, so we were kind of late, but the flight was not closed yet, they didn't take us in. We went back to the airport the next day as we were told on the phone by TACA Customer service, the lady at the counter (Lili Pinto) was the nastiest person I ever met. Nobody...

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5:45 am EDT
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TACA Airlines Horrible customer service

I am a handicapped senior citizen and was left stranded by Taca Airlines. A 3-hour TACA flight from Miami to Roatan (MIA-RTB) took more than 24 hours and left me stranded in another city. I had to purchase a ticket from LaCeiba, Honduras to Roatan (LCE-RTB) on Lanhsa, a competing airline, after being left in LaCeiba without means to get to Roatan, where I live. I was not even scheduled to go to LaCeiba, a dangerous coastal city and I ended up stranded alone there after cancellation of three flights due to mechanical problems. TACA had a total lack of customer service and caring during this trip.

Flight 375 left Miami at 2 p.m. on schedule on March 1 and landed in San Pedro Sula. I was to take FLT 158 from San Pedro Sula and arrive in Roatan at 5 p.m. However, FLT 158 was cancelled due to mechanical problems. I really think it was cancelled because there were only 2 passengers scheduled to take this flight and it wasnt worth flying the plane to Roatan. This was the last scheduled plane to Roatan that day. I was placed on the 8:30 p.m. flight from SAP-LCE, a city I was not even suppose to be in.

Taca provided a voucher for the LaQunita Hotel in LaCeiba and I arrived there after 10 p.m. The restaurant was closed and I had NOTHING to eat or drink all day and night. Also, I could not even get any water the entire time at the San Pedro airport as there was no water fountain and the snack bar was closed. Treatment was worse than being a prisoner.

I was supposed to take the first flight out the next morning so I arrived at the airport in LaCeiba at 6:30 a.m. However, the next flight was cancelled due to mechanical issues. The one after that was cancelled also. Finally at 1 p.m., the Islena counter person said they didnt know when I could get to Roatan. I ended up buying a ticket on Lanhsa so I could return home on the next flight out. I arrived in Roatan more than 24 hours after leaving Miami. This trip also cost me more money than it should have, due to extra travel expenses, airport tax, purchase of food and beverage, tips and a ticket from LaCeiba to Roatan. This is totally unacceptable.

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taca hater
, CR
Jul 06, 2011 1:33 am EDT

WORST AIRLINE EVER.
On July 1, 2011 FLIGHT 311 MIAMI to San Jose, Costa Rica on Taca Air was scheduled to connect in San Salvador, El Salvador (where their hub is located). In Miami we were reassured that we would make our connection without any difficulty and that the flight was connecting on the same plane, after a short deplaning and reboarding the same aircraft (contrary to our itinerary which stated a change of planes in San Salvador). When we arrived at the connection in San Salvador we were told to deplane and board at another gate (gate 7) for the Costa Rica connection where another plane was waiting for us (contrary to what TACA stated in Miami). Around 80 passengers or more followed the crew's instructions. 80 passengers (including myself and my family) waited at gate 7 for the plane to arrive to complete the trip to Costa Rica. We were then told that the equipment was there, however there was no crew availble to fly the plane. After waiting an hour and a half we were told by a gate agent that there was no plane, no directions, no accommodations. After two hours of confusion it was concluded that there was not going to be a flight out until 6:15 AM July 2, 2011.
Discriminatory tactics were used with the passengers putting Costa Rican passengers in better accommodations than American passengers. Which according to the local people, put our lives in jeopardy due to the present safety threat of the country. Various Costa Rican passengers were immediately given Taxi vouchers and Hotel vouchers while American passengers (including ourselves) were told to board a bus to a hotel located 40 min from the airport. We were told to leave our bags and they would be loaded on the plane the next day. Exiting the airport, we saw our luggage (unattended with no security whatsoever) on the baggage carousel. We hauled our luggage to a an unsanitary and unsafe hotel in 2 buses full of passengers. THE AIRLINE OFFERED NO SYMPATHY OR COMPASSION FOR OUR DELAY. We paid for the hotel, car and conference that was missed due to their incompetence.

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1:36 pm EDT
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TACA Airlines Bad service

Location: Los Angeles Grupo TACA Employees Shaking Passengers Down My wife and I are both journalists and regularly travel all over the world. In the past year she made
three trips to El Salvador and one to Colombia, all on TACA. This trip was for pleasure, not business, a
return to Colombia for the holidays. We purchased a TACA flight from LAX to Bogota, and arrived at the
airport at 5:30 PM on December 26th. I will point out that, at least in Los Angeles, the female TACA employees are very polite, then men are
very rude to American males. They get sarcastic, are obviously very threatened and insecure, and I have purchased tickets from other airlines because of this. Therefore, I was not surprised when a short, 50ish character stationed at A3 in the TACA section of the Tom Bradley terminal was less than accomodating. He asked my wife to put her suitcase on the scale, and told her that it was both oversized and overweight, and it would cost her an additional $200 to take this suitcase, cash only. Both the round number, the fact that the suitcase easily fit on the scale, and cash only were highly suspicious. She asked him to explain to me in English what was happening, and he responded in Spanish, "I don't have to explain anything to him." I then answered, in Spanish, "let's talk to your manager and tell him why we're cancelling this flight" and he said, "We have regulation size bags available if you'd like to purchase one for $20." My wife was desparate so we gave him $20 and he produced a small, cheap bag. I handed him $20 and he did not issue a receipt. I suspect I know where the $20 bill ended up. When my wife arrived in Bogota she met up with a friend and the same thing happened to her. Then, when I got home I measured the suitcase and it is only 50", according to TACA regulations 62" is the limit. It doesn't take a genius to see what this character is pulling. I strongly suggest TACA investigate the
practices of employees at LAX. Also, a complaint is being filed with both airport police and the fraud
division of LAPD. Thank you, John S On December 26th my wife was headed for Colombia on a TACA flight. She arrived at LAX at 5:00 PM even though the flight didn't leave until 11. There was a little, obnoxious guy behind the counter who told her her bag was too big and too heavy, it would cost her another $200 in cash to take it with her. Even though I speak Spanish, she asked the man to explain it to me in English because I always play "dumb gringo." He told her that he didn't have to explain anything to me (again rudely). I then, very angry, asked if I could speak to his manager. Then he told me, in very good English, that if $200 was too much, we could purchase a regulation size bag for $20. We did that and transferred the luggage. He did not issue a receipt for the $20 cash -- you know where it ended up.

Later on, in Bogota, my wife met up with a friend who said the same thing happened to her. When I got home, I measured her suitcase and it was 50". According to TACA, the limit is 62". Not only did he lie, he tried to shake her down. Apparently, from what I read, shaking passengers down is common at this airline. What the weasel didn’t know is my wife is a top reporter for HOY and her friend is a television news
reporter in L.A., and he's going to get his butt kicked pretty badly by the media when they get back.
My question is, would you be willing to be interviewed if necessary?

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Jose Alvarado
Los Angeles, US
Feb 22, 2014 12:21 pm EST

Taca is has one of the worst agents at front desk at the Los Angeles International Airport. I called on Thursday Feb. 20 to ask about information luggage for traveling to Nicaragua. They inform me that you can only take 70 pound for one luggage that was free of charge, so than I asked how much was the excess charge. He said that it will be best that take two for 50 pounds each to make it 100 pounds and the excess was going to cost us $35.00 when we arrived for our flight that night, the story was something else. Mind you that we called prior to our flight to adjust our luggage. They took our information, and weight our luggage, the flight attendant was so rude to point that we cannot carry 50 pounds on each bag, so we explain to them that we will pay the excess. They made us take all of our stuff in public, in front of every one, only to make 70 pounds in bag, and than charged us $103 for the excess, in other words they have gave us false information over the phone, the price was different in person. Not only they make us pay, but they were watching over us. Number one, we are paying for the excess, and they still had the nerves to treat like second class citizens. Number two, they told us what to do, when in fact we are the paying for your flight services and not the other way around, and than they told us that we cannot carry a lap top on our bag pack with our clothes. It does not say in your policy online how we should pack a lap top. I plan to take my complaint to the BBB. This not staying this way, your harass customers, and think you can get away with it! This is America, and customers have rights.

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JOSE f SOLANO
San Francisco, US
Feb 16, 2014 3:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My name is JOSE SOLANO On the 5th of February my wife and were flying back from El Salvador to San Francisco flight #564 arriving at 7pm . We was treated real bad flight attended in business class was very rude She spend about 2 and haft hour talking to other flying attended I'd push the service button she didn't get there after 20 min never flying we them again disaster!

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Ana Ortez
North Potomac, US
Aug 26, 2013 10:57 pm EDT

My name is Ana Ortez. I traveled on August 1 2013 on 583 from Washington Dalles to El Salvador . We were suppose to lift off at 3:50 but left at 5:30 . As we were in the air the worse experience of my life happened and I will never for get . We were in the air and the plane felt like it was about to crush . We were all crying . People were crying and praying . I had never been scared in my life ever . People's baggage fell over them . We all got hurt . A passenger got hurt that I needed to give ice to them . No one attended to her needs. Time passed away n the pilot came on the air saying " I am sorry for the inconvenience . I don't believe it was turbulence . I was in El Salvador for two weeks and I could not enjoy my vacation . I was in a lot of pain . My back hurts and I have bruises all over my body . I cant sleep at night . I have dreams at night reliving everything again. I went to the doctor in El Salvador . The doctor had me on Physical Therapy . I need to continue my Physical Therapy but I am not working and don't have the money . I called Taco air lines and they told me I had to do it on line . I am just doing it right now because my internet is now just working. I have pictures of my injuries . I would like someone to contact me at [protected]

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