SoldSmart.com.au reviews and complaints
MAGAZINE RACK
I purchased two magazine racks. When they arrived one was damaged, the other one was fine. After emailing them I was asked to provide a photo of the damage. They suggested I pay to have it fixed and they would refund me 50% of the purchase price. Are you kidding! When I kept emailing saying this was unsatisfactory and they should collect and refund, they told me I had to pay for the return in order to get a replacement or I could have a store credit to use next time. What a joke! Why would I buy more faulty products from them. I also purchased a kitchen trolley which had 4 screws missing and when I emailed them - surprise surprise - no return. I had to go to Bunnings to get screws to fix it. I have contacted the ACCC in Australia and will now contact the Office of Fair Trading. I don't believe people like this should be trading and they certainly don't know about quality customer service. Perhaps they should take a leaf out of Amazon's books in how to provide exceptional customer service and they might actually stick around otherwise with the number of complaints I've already seen on here - they won't be around for long.
Country of complaint: Australia
Address: Thornlie, Western Australia
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst Online Company
My sister had ordered a Foosball table from the website for my birthday on October 8th and it was delivered on the 11th of October. After opening the box, it was a very old table, covered with marks and dirt. Upon closer inspection i found that the wood has rotten and covered with green fungus, So I immediately closed the box and informed the Company. Firstly they offered me some 20% and 30 % to repair but it was not in a repairable condition. I have spent another$15 to return it. From the date of return until now, i have not received any refund from them, i have sent numerous emails and get replied after 3 or 4 days asking for more details, even though i have given all the details.
Company Business Name: Sold Smart International
Country of complaint: Australia
Website: soldsmart.com.au
The complaint has been investigated and resolved to the customer’s satisfaction.
Dangerous Product, seller refused to remedy.
Dangerous Product, Soldsmart refused to Remedy.
I purchased an inversion table from Sold-smart.
It arrived promptly. And that's the end of the positive.
The table was badly made, with welds and bolts in the wrong places - so that it could not even be put together. This is very important given that it's supposed to be safe for a person to be suspended upside down. I cannot emphasise enough how dangerous this item is and it's likely failure would cause very serious injury.
I contacted Soldsmart and was offered a 10% discount if I wanted to have it MODIFIED locally so that it could be used.
Sounds ok?
Three months and numerous messages later, Soldsmart have not refunded anything and have ignored all further contact.
In summary, I do not recommend purchasing anything from Soldsmart as they will likely send you something dangerous and then refuse to fix it. Very dishonest.
Company Business Name: Soldsmart
Country of complaint: Australia
The complaint has been investigated and resolved to the customer’s satisfaction.
^^^^^soldsmart
Hi I have had a bad experience with this company aswell I bought a electrical toy buggey for my son I received it and does not work I contacted them and receved a email from a bloke named Dave saying they would fix the problem he said he would give me a 30 refund to get it fixed I refused the offer as it would cost me 200 dollars to get it fixed I went back at them telling them no I would not except there offer and now they won't reply to any of my emails I want to tell everyone not to deal with this company this was a present for my son and these ### have ripped me off
Bad product!
Bad product nothing fits / assembly details are dribble can not understand them as if written by 5 year old or someone of an other language. Have tried to contact them by email for a refund as there is no phone number when i asked for someone to contact me by phone, answer was don' have the luxury of time & phone. I sent several more emails and asked questions received same answer every time even when i insulted them to see if i would receive the same answer which i did i was told to fill in form & supply photographs a limit of 2 photo they said if i did not have a digital camera to borrow one from some one (very professional) help before they would even consider the problem. I emailed everything they wanted except photos. I emailed again to see if they received them no answer i have spent 4 hours on emailing etc five minutes phone call if this company was genuine would have solved the problem, instead they spent time that they said they did not have to email back and forth. If you intend to buy anything from this company think twice i have lost $199 on a kids car thats useless, was to be a 3 year old birthday present. (How weak is that?) steeling from kids...
ps do not buy from anyone wih no phone number
Company Business Name: SoldSmart.com.au
Country of complaint: Australia
Address: unknown, unknown
Phone: nil
Website: SoldSmart.com.au
purchased a sviwel sweeper from soldsmart came broken. they refused to give me refund. soldsmart have no customer service. If you are going to buy from this company do not expect any after service because there isnt any
I TOO HAD PROBLEMS WITH SOLD SMART I PURCHED AND INVERTER AND STILL HAVE NOT GOT IT I PUT THE MONEY INTO THERE ACCOUNT AND I HAVE SENT THEM HEAPS OF EMAILS AND STILL NO ANSWER 251.00 DOLLARS AND STILL NO INVERTER AND THEY ARE RFEFUSING TO GIVE ME MY MONEY BACK, .
FARE AS I AM CONCERN THEY ARE A VERY BAD COMPUNY TO DEAL IT IS CLASS AS FRUAD AND I WILL BE GOING TO THE POLICE ABOUT THEM WHEN I FOUND THERE PHONE NUMBER IT WAS DISCONNECTED AND I HAVE SEARCH THE WHITE PAGES ON THE INTERNEST AND THEY NOT IN THE WHITE PAGES ON THE INTERNET I EVEN RANG DIRECTORYS AND THE SAID THE DO NOT HAVE A PHONE NUMBER AND THE ALSO SAID THERE IS NO SUCH NAME, .
THEY ARE WORKING UNDER FULSE NAME BASKLEY EVEN THE NAME IS FRUED AND I DONOT BELIEVE THEY HAVE GOT AND ABN NUMBER FARE AS I AM CONCERN THAT IS FRUED AS WELL, .
PLEASE BE AWARE OF SOLDSMART PLEASE DO NOT DO ANY DEALINGS WITH THEM AND THE ACCC ALL THEY WANT TO DO IS BRUSH IT UNDER THE CARPET SOLDSMART AREN'T VERY SMART AT ALL THE LIKE TAKING PEOPLE MONEY AND NOT DELIVER, .
PLEASE DO NOT USE SOLDSMART THEY ARE VERY DISHONOST PEOPLE AND LIERS THEY ARE THE BIGGER FRUED OUT THERE AND THAT ALL THE KNOW HOW TO DO IS FRUED SO THE LIKES OF YOU AND I IF WE DID SOMTHING LIKE THIS WE WILL GET CHARCGED AS FRUED AND YOU GO TO PRISION NOW WHY IS SOLDSMART NOT GOING TO PRISION FOR WHAT THEY ARE DOING TO PEOPLE LIKE TAKING THERE MONEY AND NOT DELIVERYING THE GOODS, .
THE ACCC IS ALL TALK AND NO ACTION THEY SAY THEY AR GOING TO INVESTIGATE BUT THAT IS A LIE ALSO, .
This is a scam company. I purchased one electric ride on motor bike for my grandson for $79.10 including freight.
My bank account was charged for two motor bikes. Despite many emails asking for a refund, I have had no reply.
Searching on the inter-net I saw they have had problems with the ACCC promising to correct their mistakes?
Why Is this company still operating after so many complaints?
And why has the ACCC not done more to investigate this fraud?
Not happy paid with Soldsmart.com.au Paid for a Bassinet by Pay pal, they claim that they didn't get the payment. So now we lost money as well as the goods.. NEVER AGAIN... and their contact phone number is good for nothing.
Customer Service URL: http://www.soldsmart.com.au
Customer Service Email:
support@soldsmart.biz
Customer Service Phone:
+61 [protected]
Are these guys are Legit? I'm pretty sure some guy running this from their house with a storage somewhere/// Typical
Never received my order. Deliberate misleading on delivery dates. I lost my trust.
Soldsmater, Your math cannot justify here!
Other retailers have retail shops that customers can walk in and buy. They are also there to receive complaints and rectify problems properly and successfully. But on the other hand, Soldsmart doesn't even has phone number to contact and doesn't care about complaint and loam free to cheat people money.
My math is that the massive sold about 100, 000 products on eBay and probably 150, 000 through their website, must be a good Rip Off business even .0001% can easily make many RipOff millions a year. Great business to you CEO Alex Popyrin.
OK, lets do some maths. There are about 30 complaints (although 3 were supportive), so make that 27 complaints, over i believe about 4 years (April '08 to Feb '12)... So about 7 complaints a year on average (although most in 2008/2009). Soldsmart, over that same 4 year period are believed to have sold about 100, 000 products on eBay and probably 150, 000 through their website (total 250, 000). According to these results the complaint rates is 0.000108, or 1 /10, 000 ... oh, need a better calculator! The conclusion is that Soldsmart IS providing quality products 99.999% of the time, and if there are problems, then the vast majority are being fixed, solved, resolved, like most other companies (perhaps even better than most companies). But there are always going to be a few people who complain, and thats fair enough... Hundreds of people complain about Harvey Norman CLOSE HIM DOWN! they say... Hundreds of complaints about Officeworks - RIP OFF MERCHANTS MUST BURN! (lol) Deals Direct THE WORST SERVCE EVER ! they cry ... but Do the maths and you'll get some perspective.
I also have been diddled, I have noticed that there is a distinct pattern here, this company obviously purchases faulty damaged and seconds from distributors wanting very quick sales and turnover at a minimal price, so then Soldsmart sell to people like us as we the innocent and think the items at a great price! How wrong we all have been. that's why a replacement never happens. Therefore there is never any response to any emails wanting a return address for a replacement Go figure!
Hmm, this doesn't look good. I live in Sydney and I've been waiting 3 weeks for the delivery of an item advertised as being in stock in Sydney, so I'd best not hold my breath waiting. (In fact their warehouse appears to be about 20 minutes from my house, so not a big call).
I was curious as to why soldsmart has no phone number, so spent a few minutes researching. The phone number listed in comments above is correct, and the address in Ingleburn is probably their warehouse. There is an address of Unit 502, Level 5, 7-9 Merriwa St, Gordon, NSW, listed as the registered office of Kyberguard Pty Ltd, which is probably where Alex Popyrin (sole director) has his office.
Reading all the online complaints about soldsmart and the public domain records of Alex's career history - ISP exec, banker and now on-line retail, (possibly also e-commerce sw distributorship via www.kerp.biz, plus who knows what else), suggests he's probably fairly switched on regarding on-line technology and is commercially confident, but doesn't actually give a crap about the customers or service - he's just utilising the expanding on-line retail space to draw in unsuspecting buyers, for minimal cost, risk and effort to himself and for maximum profit.
Buy from this company with caution.
Do not buy from them. They ripped us off, too. I bought an extention ladder for $115 incl. postage. One of the legs is bent and it does not even stand. I tried to call their number. Of course not connected. This guy called "Mike" finally responded to my email but same story as the other people. After over 10 messages from me, I got no answer from Mike. Never buy anything from them. They only send you faulty products. I don't want anyone to go through this. They have to be closed down.