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SOAPOSH Complaints & Reviews

SOAPOSH / Faulty goods

Ca
Dec 01, 2014

I ordered lip balm tubes (200) from them as my regular supplier was out of stock. They were more expensive, but I needed them. When they arrived, even though they were in plastic bags, there were little black specks inside some of them, so I had to sterilize the lot of them. I had orders for balms so made my product, sold most of them, only to hear that the tubes wouldn't twist back down again once twisted up. I was outraged as my number one priority is customer satisfaction. I refunded my customers and I emailed a Carol and explained the situation and a week later, I still hadn't...

SOAPOSH - England, Devon, Plymouth / money taken, but no goods received and no replies to emails

Oct 10, 2012

We ordered soaps to the value of £67.01 from this company on 19th Sept and money taken straight away from account. Web site states that orders are posted following day or within five days if they are busy. Eleven days later no order had arrived. Contacted Soaposh who said it had been delayed and would be sent the following day to arrive in two days time. Four days passed and no sign of delivery. When contacted, Soaposh emailed back to say that the order must be lost in post and they would send a replacement that day if they received confirmation of their email by five pm. We confirmed we...