Sort by: Date | Popularity Complaints & Reviews / Horrible business practices

May 13, 2011

In Feb. 2011 my husband and I took our baby to Sears for a photo session. We ordered a few photos there and decided to wait to order others after allowing family to view proofs online and determining what they wanted. They told me to allow 72 hours for photos to be posted online. It took 2 weeks and 2 emails to get them posted. No apology. Next we ordered a very large order and waited. And waited. So, one rainy day I came home to see trash in our yard. When I went to throw it away it was my photos. This place sends your photos in a flimsy cardboard envelope and doens't require a... / Customer service has been inconsiderate and unapologetic


Sears Portraits charged our credit card but never sent the photos we ordered, customer service says to keep waiting, then told us we waited to long to let them know there was a problem. They said they will refund the money, but haven't done so. We were told that the Sears Portrait Studio no longer had access to our prints, so we were instructed to go online to to order reprints. We did so on April 4, 2006, paying by credit card. We got our order confirmation and were told to wait 7-21 days for our prints to arrive. After waiting a month and a half, we called customer service...