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Saxon Mortgage Complaints & Reviews

Saxon Mortgage - Kentucky / Fraud, increased payments, adding insurance

Ma
Sep 3, 2011

Nothing but trouble with saxon since mortgage sold to saxon. Payments not accepted, escrow added (Even though I didn't want escrow and sent to saxon to remove escrow) took payments and added to escrow, I carried my own home hazard insurance but the decleration page (According to saxon kept getting lost) and they added almost 3, 000 dollars to my account where I was paying $542.00. Payments kept going higher and higher and I kept getting further behind, even though I kept sending more and more amount. I asked for loan modification (Hemp) program, surprize!!! Payments kept getting added to my...

Saxon Mortgage / Treating their customers unfairly

Co
May 24, 2011

I sent Saxon mortgage a large downpayment in order to set up a repayment agreement. They gave me NO choice at the repayment amount; that caused me to apply for a loan modification in 2008. Believe it or not this had been going on up until I had to file chapter 13 in 2010. The government should force ALL these mortgage companies to reinstate consumers loans from 2007 on and add their delinquencies at the end of their loan without penalty. It took 2 years to get an answer for a modification but, when I sent Saxon a two month payment due to a chapter 13 mix up they went to court 2/16/11 to...

Saxon Mortgage - Florida / terrible customer service

Bo
Apr 1, 2011

Our mortgage was sold to Saxon in March 2010. They are the 4th company to have our mortgage. Since they have aquired our loan, we have had nothing but terrible customer service. Up until 4 months ago, they would call me 4 or 5 times a day and harrass me for our mortgage payment when they didn't receive it on the 1st. They even state on thier payment stubs the payment isn't considered laste until after the 16th. I have tried since Jan 2011 to get loan modification paperwork and they sent out paperwork, but of course it wasn't the right packet, go figure. Every month, I call on...

Saxon Mortgage - New York, Niagara Falls / WRONGFUL FORCLOSURE

Sh
Jan 5, 2011

I HAVE HAD THIS COMPANY FOR 4 YEARS NOW AND EVERY OTHER MONTH THEY ARE INSISTING WE OWE MONEY THOUGH IT COMES OUT OF OUR ACCOUNT. WHEN WE RE HAVING TROUBLE THEY MADE PAYMENT ARRANGMENTS WITH US THEN DID NOT STICK TO THEM. JUST RECENTLY THEY SENT A FORCLOSURE NOTICE TO OUR HOME WHEN I CALLED TO DISCUSS THIS I SPOKE WITH A MANAGER NAMED DENISE WHO ADVISED ME HOW TO FIX THE PROBLEM AND GAVE ME A DATE IN WHICH TO DO SO, THIS MORNING 5 DAYS BEFORE THE DUE DATE I CALLED TO MAKE MY PAYMENT AND WAS TOLD THAT IS NOT WHAT SHE PUT INTO THE SYSTEM AND THAT I NEEDED TO PAY 2500.00 MORE THAN BEFORE AND OF...

Saxon Mortgage / Trying to steal my home

Ut

I have been trying to get a loan modification since February of 2007, they tell you to pay "x" amount of dollars, which we do while they are trying to approve our loan modification then after 7 months, which was only suppose to be 3 months, they denied us and tacked on fees on top of fees and make you pay outrageous amounts of money to apply for another loan then they denied us again and in order to save our home so that my 4 children can have a place to live they come up with another outrageous amount of money for us to pay which we did and now they expect me to come up with almost $40k to...

Saxon Mortgage - Minnesota, Annandale / Modification and runaround

Li

I did a search to see how many people out there are having or have had the same or similar problems with Saxon as I am currently having. OMG!!! I am mortified on how many people there are with the same and similar complaints. My mortgage was bought out by Saxon from Novastar and I have had problems ever since. I started preceeding to the home affordibility mod. program and that was August of 2009, in which I still don't have a concrete answer from them. They continue to give me the runaround. I am in serious fear of having to try and sell my home, or lose it to them and then myself and my...

Saxon Mortgage - California, Los Angeles / took payment not due

Su

error of making two payments so both went out to saxon mortage for dec 2009 two different weeks they accepted the 2nd after they deposited the first one called talked to karen gowens supervisor and was told they would not refund me back the money. now i am overdrawen in the bank and racking up late charges . all she said over and over was taxes went up not true i have a statement from taxes they went down every month they want more money from the customers someone needs to investagate this company i am going to file with BBB

Saxon Mortgage / They try to take my house

Za

I have been trying to pay my November bill all day and they will not take the payment because they have indicated I have an delinquent Escrow balance. I called the Tarrant County tax department and they indicated they sent Saxon a refund application on July 15th of 2009 and the funds have been setting there for Saxon to reclaim. I had informed Saxon in May of 2009 that I had already paid my taxes and they never followed up. I have sent them letters to not set my account up as escrow and this is the 2nd year in a row they duplicate paid the taxes. This has created much stress to my family and...

Saxon Mortgage - Texas, Ft Worth / Loan mod fraud

Ra

I have been in the modification process for 1 year now woth Saxon mortage. They sent me a modification agreement 6 months ago and I agreed to it. I signed it and gave them their requested “good faith” payment in the amount of $5000.00. I received my first statement with the incorrect amount to be paid on it. $1000.00 more then the negotiated amount. After the confusion was all sorted out, it turned out to be what I thought was a SIMPLE error. The first page of the modification showed the correct information and the second page showed the INcorrect information. The numbers were...

Saxon Mortgage - California / hamp program fraud

Da

I have filed two complaints with the OCC and BBB and Attorney general office along with thousands of other borrowers. Just a brief history of the tacit and games that saxon mortgage is trying to pull with many of their borrowers and me . Saxon mortgage took my Hamp application on May 1, 2009, I called back on June 1, 2009. The Saxon rep. told me that their was not a hamp application on file for me, and that i needed to start over again. Saxon rep. took my application for the second time on June 2, 2009 for the Hamp program. and gave me a payment schedule of $1615.10 starting July 1, 2009 with...

Saxon Mortgage / Worst ever

He

Saxon is the worst ever. Our house has just been sold in action and we had no clue this happened until the owners came to my home and let me know this. I called Saxon and they still had me as the owner on the house and had no idea what had happened i was on hold for about half an hour until someone came on the phone to say" yes mam we see your home has been sold and u need to vacate the home asap. I was devastated and beside myself. This is wrong and something needs to be done. Oh and the closer is they say i need to request for the paper trail of my side. This is against the law.

Saxon Mortgage - Texas, San Antonio / NOT HELPING WITH LOAN MODIFICATION

Fa

I have been trying to do a loan modification with Saxon Mortgage since May 2008 when my husband lost his Job. I was never late in my payment. I didn’t want to face with any late payment & late fees, I was denied because I was current in my payment with both of my loans. FIRST OF ALL, they did not even call I had to keep calling them every day. That’s when I was told it was denied...then I explained the situations. they told me to complete another stupid financial statement n July they told it will take up to 2 to 3 months to processed & It has been assigned to Jeffrey Aldridge. I...

Saxon Mortgage / Loan Mitigation Fraud

He

My loan was sold to Saxon in 11/2006. I was never late on my payments, even when I lost my job.. I did everything to remain current. It started with them ignoring my home owners insurance and getting additional and adding this escrow to my mortgage, which I didn't need, as I already had insurance required for more than 1/2 the cost that they were tacking onto my payments. Then, after battling that and my ARM adjusted at 11.17% in August 2008, I called to make my payment and the rep on the phone asked me how I would like to pay the $2600? I was like, what are you talking about? She then...

Saxon Mortgage - Texas, Fort Worth / We are in foreclosure again-4 yr. battle

Ja

12-11-2008 Kurt & January Kopek 695 Clearwood Ct. Aurora, Il. 60504 [email protected] Re: Saxon Mortgage We have had nothing but, problems with Saxon since our mortgage was sold to them almost 5 years ago. They are misleading, show misconduct, unethical and are not a ligit "company". They also assume 3 other names!!! Our home was in foreclosure for over 3 years due to Saxon not listnening, hanging up the phone on us, refused payments, sent our payments back to us, won't answer certified letters, won't call back, turned down a loan modification due to " signatures" do not match...

Saxon Mortgage - Texas / Loss Mitigation

La

Still waiting very patiently to be reinstatd on my home loan. I would like this done this Monday. My loan nuber is: 0011555892, MyPhone Number is: 1-910-778-5659.

Saxon Mortgage - Texas, Forth Worth / Frauding Customers

Ma

Saxon acquired my loan from Novastar in November of 2007. Being that it was an ARM loan, created a nightmare as a customer. Saxon was NOT set up to take on all these loans, nor trained their staff how to properly evaluate the loans. Our payments have been all over the board. I talked to my 43 rd person today to try to straighten it out. Again, no one seems to know what they are talking about. They NEVER follow up as promised. AND will NOT provide a phone number to contact the same person I had last talked to. I am making the payments as Saxon indicated, however they are NOT applying them, so it...

Saxon Mortgage / Scam and cheating

Va

People who are fed up with saxon mortgage, we are fighting foreclosure also, I am currently setting up a page on my site with 100's of links to Gov. resources etc. I will post the link to that page in the next day or two. The resources I will be providing to you (FREE) are the same resources that got our "foot in the door" this past friday I got a call from Dept. Consum affair informing us that the Attorney General will be contacting us with a case #! Our date of sale was set for the 28th this month, NOT ANYMORE! We finally got someone to hear our problem! If you think there was ANY fraud...

Saxon Mortgage / Fraud and scam

Va

All, anyone who has or is currently being fed the shaft by Saxon Mortgage I strongly encourage you to start complaining to the government. More specifically the US Attorney General, and the Federal Trade Commission. You can find these addresses by using Google. Despite what you may think about the government abandoning people like you and I, they can and will do something if enough people write in and complain. What they're looking for is a pattern of wrong doing so please write in and let them know that these people are ###. The FTC's web site is www.FTC.gov, Also go to...

Saxon Mortgage / Scam charges

Va

I called about the late charge and was told I was talking to the service dept. and could only fax in my complaint or mail it. I tried to fax it in but got only a busy signal for hours. Finally, I gave I gave up and mailed it in. I use e-time banking and sent the payment on 9/6 which is 11 days before it was due. This happened before. I'm think they just want to make money this way. I hate being suspicious but this is really ridiculous. Why isn't this considered the service department's job and why can't I talk to a person?

Saxon Mortgage / Rip off

Va

A group of us are filing a class action lawsuit against them. There is no upfront fee-just a contingency fee when we win. Check the news to see that Countrywide was forced to reduce people's mortgage amounts and give them a decent rate. This is after Bank of America took them over. That is justice. We can only win if we start the fight. Don't let them take your home without a fight. Email your congressmen, senators, attorney general. Please know that there are a good number of us who have filed. You are not alone. We can win.