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Ninedresses.com Complaints & Reviews

Ninedresses.com / Worst Customer Service Ever!

Ke
Sep 19, 2012

Like another complainant for ninedresses.com, I also did some research beforehand about this site and did not find any negative reviews. Now that I have had my own problems with them, I have seen a few negative reviews cropping up as well, and am guessing that we all experienced a period of poor management. What happened to me was that I was all set to order a bridesmaids dress from the website. The day I went to put the order in, the website was down and said I had to login. So I contacted their customer service and they created a login for me and I put the order in. They have three methods of...

Ninedresses.com / They definitely aren't committed to customer satisfaction

Am
Sep 10, 2012

I too have an issue with this company. First let me start by saying I checked reviews for the site and at the time of my order I couldn't find any negative reviews, now I'm finding a few...so I'm starting to wonder if something changed with management or the dress makers there. I'm always nervous about having a dress made by a company that's not local, but after speaking to one of the "live assistants" and being reassured that if the dress is not made properly or the color wasn't what I was expecting I would be given the steps to get a refund if I contact them WITHIN...

Ninedresses.com / This is a wedding dress/prom dress site based in China

Qu
Jun 25, 2012

This is a wedding dress/prom dress site based in China. I ordered a prom dress for my daughter. We submitted her measurements, even adding extra inches to her height to insure that the dress would be the right length in heals. Not only is the dress that arrived too short even w/out shoes, the overall fit is off and the embellishment looks tacky. These people will not work with you at all!!! You have no recourse. Do not buy from them unless you enjoy throwing your money away. Your dress will not look like the images they post on their website. Remember...if it seems too go to be true, don't fall for it! Stay away from ninedresses.com!!!