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Magazine City Complaints & Reviews

Magazine City / Did not receive

Sa
Saramae on Mar 14, 2013

I ordered a 1 year subscription to Readers Digest 12/18/12 as a gift. After waiting 10 weeks and not receiving the magazine, I tried to contact the company by first e-mailing them with the order # and then calling them. I e-mailed 3 times and left phone messages 4 times with no contact from them. I went on line to check out Magazine City's reputation and found I was not alone with my complaint. I called Reader's Digest directly to see if they had record of the subscription and they did not. They were very professional on the phone. Then I contacted my credit card company and received a credit and placed an order directly with Reader's Digest for even a less amount than Magazine City charged.

Magazine City - Virginia, Charlottesville / Paid for magazine - still don't have it

De

Don't order through them. You will have passed on by the time you get your magaine. Their MO seems to be take your money immediately and worry about your magazine someday. The magazine I wanted told me that Magazine City works through a third party. Orders are made in bulk and only when there is enough volume. I ordered a magazine and my credit card was charged on Jan. 31, 2008. In July 2008, I still didn't have the magazine. I called the magazine directly and they still had no record of a subscription order. So, I ordered the magazine myself with a subscription to start in 3 week...

Magazine City / Took money - no magazine!

Ordered a magazine subscription Dec. 2017, Magazine City debited my credit card for $41.84. I never heard from them until January 2017 when I got a very poor "gift card" in the mail for the subscription that was supposed to be a Christmas present to my wife. After days of trying and hours of waiting on the phone, I finally got through to a rude woman and she bluntly stated it would take 12 weeks to process, then basically hung up on me. I called the magazine's publisher and they state that it only takes 4-6 weeks to process a subscription. Today, MAY 14th, over 5 months have passed and...

Magazine City - Virginia, Charlottesville / Never received order & extremely poor customer service

This company is a joke! I ordered Slam Magazine with these idiots back in October 2007 and I am still waiting for my first issue (today's date is May 5, 08). After calling customer service several times, I was finally hung up on by the supervisor because she could not answer my questions and basically told me to continue waiting for my order to arrive. I request a full refund for my order because it has been over 6 months that I have paid for this order yet Magazine City refuses to issue any refunds. I guess it is better policy for them to have nation wide complaints going out against...

Magazine City - Virginia, Charlottesville 22911 / Never received paid subscription!

I ordered Taste of Home Magazine Oct.09,2007 and was charged next day. The subscription was never received and when I contacted the publishing company they have no record of it. I have sent emails continually and receive the same answer on all; "Your request has been forwarded to our Customer Service department. They will begin to research the problem immediately. Given that some issues may take some time to resolve, please expect a response within 7 to 10 business days." However, I have never heard from them to reconcile this. I have tried in vain to contact them by phone using the 800...

Magazine City / Late delivery of ordered magazine

I ordered Men's Health on June 5th 2007 as a Father's Day Gift from my daughter with an expected delivery date of 10 -12 weeks max (August 14th - 28th). To date I haven't received anything and emailed the customer service department to chase this up. I received an email back informing me that I could expect delivery of this magazine mid to late October, which takes the delivery to 20 - 21 weeks from the date of order. On the website the wording staes " If the magazine publishes bi-monthly or quarterly, receipt of your first issue may take as long as ten to twelve weeks to...