Magazine City — Late delivery of ordered magazine
I ordered Men's Health on June 5th 2007 as a Father's Day Gift from my daughter with an expected delivery date of 10 -12 weeks max (August 14th - 28th). To date I haven't received anything and emailed the customer service department to chase this up.
I received an email back informing me that I could expect delivery of this magazine mid to late October, which takes the delivery to 20 - 21 weeks from the date of order. On the website the wording staes " If the magazine publishes bi-monthly or quarterly, receipt of your first issue may take as long as ten to twelve weeks to start". I have asked for a refund but was informed that a refund has to be requested within 48 hours of order and I was informed that the processing period for this publication is 10 - 12 weeks and the magazines are labeled 3 -4 months in advance.
I think this is totally unacceptable and would appreciate your comments.