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Horizon Fitness Complaints & Reviews

Horizon Fitness - Wisconsin, DeForest / Treadmill parts

Jun 24, 2013

The overlay membrane for the Horizon DT850 treadmill continually fails. I have purchased a total of four over the life of the product and am now left high and dry since Horizon has discontinued the part. My $929.00 treadmill is officially a clothes hanger (as the joke goes). I will never purchase another product from Horizon Fitness and recommend others to beware of their lack of customer support.

Horizon Fitness / Elliptical


Purchased a brand new Horizon Elliptical through Dick's Sporting Goods. It arrived in a box with the entire front panel broken into several pieces. The sign on the outside of the box says to call Horizon, not Dick's, if there is a problem. So, I called Horizon. They were closed for the week of Christmas. Then I called back on December 29th, 30th, and 31st. I also sent emails on the 30th and 31st. They only allow you to leave messages and they say they will return your call within 24 hours. They also have a service that allows you to disconnect and they will call you back when your...