AAA Claims reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about AAA Claims
Welcome to our customer reviews and complaints page for AAA Claims. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with AAA Claims.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used AAA Claims's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with AAA Claims, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with AAA Claims. Your feedback is an important part of our community and will help others make informed decisions.
customer service - ref# [protected]
My daughter had an accident on 05/28/17. I called as soon as it happened, we even called police and had a report. Once Alexis gets information, I don't hear anything for long time. I eventually call her and leave a message. I get a call a few days later saying y daughter was found to be at fault and that she is sending a letter for me to sign. All this is on the message she sent me on 07/03/17. I call her later that day saying I will not sign the letter because I disagree with her findings. I asked her if she had even bothered to get police report. I didn't her anything back from Alexis so I called her manager Andrew Atherton and left him a message. I did not hear from Mr. Atherton til 8:30-8:45 that evening. I even told him that I thought he was not going to call me. I was surprised at the time he was calling, he said he was busy but wanted to take care of this because he was going on vacation. I repeated everything that I told Alexis. He sent me a overview shot of where the accident took place and I tried explaining it again with the overhead picture. I asked him if they had bothered getting the police report and he said they had not. I don't understand, I am paying for insurance from AAA you should be fighting for me. I shouldn't have to be running around worrying about getting report. This occurred I believe on the 13th of July. We are in August now I still have not heard bad from Andrew or Alexis. I am so dissatisfied with this service, I have been with AAA for over 10+ years. I have my house insured and all my cars. I will be looking for a new insurance company. Meanwhile, my daughter has to drive around with a dented car.
Customer service
I am extremely dissapointed with the lack of customer service from my claims adjuster Ashley in the Costa Mesa office and her Supervisor. Ive been calling all week and leaving several voicemail messages and no one has returned my calls. Im beyond frustrated with this company! And to think I was considering switching my policies to AAA, I am so glad I didnt.
Voicemail says they will return my call before the end of the business day well its been over a week.
Worst customer service ever. Very dissapointed.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!