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Buy Buy Baby review: Manager worst customer service!

D
Author of the review
4:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

On Thursday, January 7th around 2:50- 3:30 I visited buy buy baby located in Cedar Hills Beaverton, OR. I went and got the items I went for specifically comotomo bottles and I asked about the price match and as soon as I mentioned the price match the manager started giving me attitude and when she couldn't find the items she said "I can't price match them I'm assuming you don't want them" and she put them away I right away said no yes I still want them and showed her on my phone the price that reflected on the store that we were price matching. She kept rolling her eyes at me and giving me attitude like if I was just wasting her time and then once she price matched the item I gave her the buy buy baby coupon that was sent to me and she just laughed in my face and and said "anything else? Any more coupons" in such a rude and disrespectful way to top it all off she charged me twice for the bottles even after I asked her numerous times you "removed the original price correct?" And he kept saying "yes" despite the fast that I kept seeing it on the screen before paying. Once I paid and saw the receipt what do I see? The bottles being charged twice, so at this point I am extremely frustrated and go back in to the store and I express my frustration and before I can even finish my sentence she interrupts me and says "stop overreacting" at this point I am done with having to deal with her attitude so I request my money back. Never have I ever encountered such a miserable person especially a manager. I have been there numerous times and every single time I spent no less than $200. I have been going there for 2 years and before this whole pandemic I use to go every 2-3 weeks so I have spent a lot of money for good quality items. Now during this pandemic I for sure am going to do everything I can do save money and I don't appreciate the way I am being treated for trying to save. I for sure don't think that any one else would like to be treated the way I was treated especially In front of other customers which makes it even worse I don't like the fact that she was being that disrespectful In front of my daughter. I try to teach my daughter to be respectful and I really really don't like that she was acting like this in front of her. Especially since she's the manager which she's suppose to lead and show her employees how to treat customers. This is just so disgusting and it makes me sick to my stomach that the manager especially would treat a customer the way she treated me for trying to save. I don't have words to describe how sick it makes me.

Desired outcome: An apology from her for her actions and some type of compensation for the disrespectfulness and embarrassment that I went through In front of my daughter and other customers.

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