I'm e-mailing to complain about butterfly download network (movie downloads). First, they have set up a "consumer report" webpage which recommends themselves over any other movie download service; I naturally decided to trust that recommendation and signed up with them. I have since been able to find out that this page was, at the very least, associated with the download service. Then, their service is not at all easy to use. There are errors on the webpages which make it hard to find out how to proceed. When I e-mailed them for help, they e-mailed back quickly with a standard set of instructions on how to successfully get started. When I became able to sign in to start downloading, the majority of the downloads they offered were accompanied by red or orange bands (indicating poor quality) or were in foreign languages--there were few good choices of movies or TV programs. I therefore e-mailed them to ask for a refund of my membership fee, which is part of their promise--to refund the full fee within the first 60 days. All of a sudden, I can't get a response from any of the 3 e-mail addresses I have. Also, nowhere on their website is an address, phone number, or other contact info (which should have been my first clue about them!) Anyway, I repeated my e-mails, and got a response from one of them--exactly the same info about using the download service! Nothing about my refund. All I've got left is to lodge complaints, hoping other people will not be taken in by these guys.
Thank you for the forum to post this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.