Builddirect Vanier Cosmopolitan Engineered Hardwood Flooring — Defective Flooring
Purchased over 2, 000 sq feet of BuildDirects Vanier Cosmopolitan engineered hardwood flooring. This product was shipped directly to my home in Las Vegas Nevada. It was acclimated per manufacturer's instructions. It was installed by a professional installer, and after most of it was installed, it began to crack and delaminate. BuildDirect was notified, further installation was stopped, and waited approximately 5 weeks for BuildDirect to send an inspector. During this wait, the floor continued to crack and delaminate in many locations. The inspector came and made a brief inspection, however made no conclusions regarding the cause for the problems in the flooring. Only the company came to a conclusion despite the fact that the inpector did not, blaming improper installation conditions in the home. I hired a independent certified inspector to examine the floor, and after a 3 1/2 hour examination, his report concluded that the delamination was a manufacturing responsibility, and that the intital cause of cracking was a manufacturing responsibility. Despite this definitive conclusion by a certified wood flooring inspector, the company has refused to honor their structural warranty to either replace or repair the flooring, and has only offered to sell me different flooring at a discount.